Willem B's Profile | Hellopeter

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Willem B

Active since Jun 2013

3

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3 reviews

6 months ago

Unauthorised credit enquiries logged during onboarding

I engaged Investec Private Banking to open an account and move my banking relationship across. I supp**** all requested documentation promptly and in full. During the onboarding process, multiple “credit application” enquiries were logged on my credit profile by Investec on 02/12/2025, 18/12/2025 and 22/01/2026. I did not request or authorise multiple credit-application enquiries, and this has negatively impacted my credit profile. My concern is consent, process and accountability. If these were duplicate/internal re-submissions, they should be corrected/removed urgently. I’m requesting that a senior representative: Confirms why multiple enquiries were submitted, Provides the consent/mandate reference for each enquiry date, and Submits the required instruction to the bureau to remove/correct any unauthorised/duplicate enquiries. I’m available immediately to resolve this.

1 reply

UPS SCS South Africa JHB

7 months ago

Paid Duplicate Customs to UPS – 8 Months Later, Still No Refund

I paid R21,751.15 in customs charges to UPS South Africa in May 2025 for a Rogue Fitness shipment. Due to internal processing delays and mismanagement on UPS’s side, I was forced to pay customs a second time — another R21,000+ — just to release my goods. Since then, I've been chasing the refund for almost 8 months, with no result. I’ve submitted all required documents, followed up dozens of times via email, and been told the refund was “resubmitted” after being rejected for incorrect sequencing of documents. This is a refund UPS should be handling internally with SARS — not at the customer’s expense. I have been more than patient, but the lack of communication, accountability, and urgency is completely unacceptable. UPS South Africa took my money twice, promised a refund, and have still failed to deliver. I expect this to be resolved immediately — or I will proceed with a formal complaint to the Consumer Goods & Services Ombud and take legal action if needed.

0 replies

7 months ago

nvestec Private Banking: Poor follow-through and communication

I approached Investec Private Banking to move a multi-entity banking relationship across (personal plus business). Documents were supp**** quickly and in full. Despite repeated assurances and timelines, communication stalled and there was no consistent, accountable follow-through. A premium offering should not operate like this. I’m available should a senior representative wish to review the handling of this onboarding.

3 replies

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