bill P

Active since Jun 2013

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Reviews

73 reviews

5 months ago

Santam : Thomas Heydenrych : A CUT ABOVE THE REST .

I want place on record my sincere thanks and appreciation to Seal Sales Advisor Thomas Heydenrych His telephonic interaction with Clients is second to none . He is articulate, clear , concise and to the point . Never ambiguous Clearly he meets the high bar set by Santam and what Clients generally expect from Santam. Keep up the great work Santam .

1 reply

Steers

8 months ago

Steers Phoenix: No clue how to make a burger.

I visted Steers [ opposite the phoenix plaza in kzn ] to buy a wacky wednesday. This branch has forgotten how to make burgers . Chicken half done .All the branches the same old story. No onions / no lettuce ,/ no tomato on all their burgers. I asked for a refund and left . Totally substandard food . It's one thing to have a franchise, oversight of these outlets are non existent. Where are the area managers of all these stores who get paid exorbitant salaries every month . We have apt words for the them . [ missing in action - mia ] Their marketing team gives every complaint on this platform the middle finger . Steers , u must do far better than this . Wake up and smell the coffee .

0 replies

Progas

8 months ago

PROGAS : MT EDGECOMBE: MORE TRAINING AND OVERSIGHT NEEDED.

I visited Progas [ mt edgecombe] today for a small cylinder refill . The shop assistant advised that because of some rust on cylinder they were not prepared to undertake the refill .She advised me of the warnings given by the fire dept and showed me a picture on the counter depicting some very old and rusted cylinders . I asked for the contact number of the owner of the shop . She refused to give and instead referred me to her head office , a durban number that nobody answers [ voice mail ] I finally contacted another branch and contacted the owner . He made a convincing case regarding safety/ risk . The point is taken , however the rust on my cylinder was barely visible. I should not have been turned away . So here's the point . Are staff at these outlets, trained to assess the condition of cylinders and decide which to accept and which to reject .My sense is that they don't have a clue . The cylinder was taken to another distributor and refilled without any questions. So Progas , please jack up your service . Customers should not be taken for granted . Without the customer there is NO BUSINESS.

0 replies

Steers

9 months ago

Wacky Wednesday should be renamed Farcical Wednesday.

I have complained about steers at Ballito junction. Steers never replies to any complaints . This complaint will appear every week until their marketing department responds . Wacky Wednesday should be renamed Farcical Wednesdays.

0 replies

Steers

9 months ago

STEERS : BALLITO JUNCTION : WACKY INDEED : SERVING HALF BAKED BURGERS

Just when u thought you heard everything, Steers comes up with a blinder . I visited Steers at Ballito junction [ food court ] on Wed 5 November 2025 . I ordered an Wacky Wednesday. [ 1x chic ; 1x Veg ] The veg burger had a few dried pieces of lettuce and patty only . I left the burger on the table and went to the Steers counter. I enquired why the burger had no onions and tomato . Her response was " it's a wacky Wednesday burger , it doesn't come with onions and tomato. So the wacky Wednesday mantra, buy one get one free is actually bogus . I want the marketing manager of Steers to clarify this please .

0 replies

Lillies Quarter Lifestyle Centre

10 months ago

LILLIES QUARTER LIFESTYLE CENTRE : HILLCREST : KEEP UP THE GREAT WORK .

Management at this mall must be commended .The mall is in a neat and tidy condition. I visited the men's toilet and was pleasantly surprised to find it in an impeccable condition ..The mall is clearly sign posted . Security is visible .All round a great shopping experience

0 replies

Hyundai Mobeni

10 months ago

HYUNDAI MOBENI USED CARS : COMPLETE MAKEOVER URGENTLY REQUIRED.

There is no doubt that the Hyundai Mobeni used car division needs a complete overall. I visited this branch recently on a few occasions. Firstly the used car premises does not lend itself to a conducive sales environment. The vehicles are parked there with no price tags . Cleaning and washing of vehicles are all done in the same parking lot .Staff members walking around aimlessly without a clue .I have been there a few times and never sat before a used car salesperson. It doesn't exist at this branch . Anything you ask them they don't know . Who manages this component? So here's the thing . Where is their management in all of this ? The so called decision makers. No doubt an indictment on their " dealer principal " Staff training needed. Staff must be more knowledgeable about their vehicles . It's non existent at this branch . When you call the switchboard you are transferred to an extension where nobody picks up . This can't be great setvice. NO PROFESSIONALISM. So PLEASE WAKE UP AND SMELL THE COFFEE In just over 3 months we will be in 2026 . This can't be great service. The dealership must and can do far better. THE GENERAL PUBLIC , MUST NOT ACCEPT MEDIOCRITY AS THE NORM .

0 replies

Santam

11 months ago

SANTAM 3RD PARTY CLAIM FINALIZED WITHIN DAYS .

Motor vehicle 3rd party claims , sometimes can take infinitely long to get finalized . I was pleasantly surprised with my claim [ claim no *** ] I filed a 3rd party claim with Santam. It took a few days for me to feel my way through the system [ mainly emails to grasp what was required of me ] I contacted the call center and was advised that the case officer was Ms Siphosihle Weyitile [ cape town office ] I called her and left a message for her . From this point onwards the case moved with the required speed it needed. She forwarded me the necessary documents, and I comp**** almost immediately and within 24 hrs the claim was finalized. Text book example of urgency and competence at work . Thank u Santam. Mediocrity is not the norm in this Company. Keep up the great work .

1 reply

KFC

11 months ago

KFC : SPRINGFIELD [KZN ] Please stop serving sub standard food .

On Friday 5 September 2025 I ordered a crunch burger from kfc springfield . This had no clue how to make a crush burger. Bun : stale Filled : stale / undercooked/ didn't taste like a kfc fillet. Toppings: not much to speak about . All round a 1out of 10 . I tried to call the store: no answer. Bigger question: where is the oversight/ supervison of this branch . Further question : if this is quality of the junk / ******* they serve up , this is an indictment on their management teams. Please go and do some work for the staggering salaries u get paid . From where the customer sits you as managers are failures. So please wake up and smell the coffee .

0 replies

Oribi Gorge Lake Eland

13 months ago

ORIBI SUSPENSION BRIDGE : MORE STAFF TRAINING AND PROFESSIONALISM NEEDED.

Lake Eland Game Reserve administers the SUSPENSION BRIDGE at Oribi Gorge. The Organization [ if u can call it that ] have an updated website promising all manner of experiences and fun . Indeed that's all it is " A promise " On 8 th May 2025 , my wife and I made our way to Oribi to experience the walk on the suspension bridge . We paid the entrance fees and made our way to the Bridge , only to he told that the Bridge is under maintenance for 4 to 5 hours . We left the area in disgust and disappointment . What a waste of time , money and energy. The following day I registered a complaint on their website about the incident . A response was received the following day advising that they will revert as soon as they speak to their manager . It's now gone 2 months and there is deafening silence . Does one want to visit a place like this with zero accountability and unprofessionalism . The answer is a RESOUNDING NO.

0 replies

Review Distribution

5 Star

8 (11%)

4 Star

1 (1.4%)

3 Star

0 (0%)

2 Star

7 (9.6%)

1 Star

57 (78.1%)

bill P

Reviews

Santam : Thomas Heydenrych : A CUT ABOVE THE REST .

Steers Phoenix: No clue how to make a burger.

PROGAS : MT EDGECOMBE: MORE TRAINING AND OVERSIGHT NEEDED.

Wacky Wednesday should be renamed Farcical Wednesday.

STEERS : BALLITO JUNCTION : WACKY INDEED : SERVING HALF BAKED BURGERS

LILLIES QUARTER LIFESTYLE CENTRE : HILLCREST : KEEP UP THE GREAT WORK .

HYUNDAI MOBENI USED CARS : COMPLETE MAKEOVER URGENTLY REQUIRED.

SANTAM 3RD PARTY CLAIM FINALIZED WITHIN DAYS .

KFC : SPRINGFIELD [KZN ] Please stop serving sub standard food .

ORIBI SUSPENSION BRIDGE : MORE STAFF TRAINING AND PROFESSIONALISM NEEDED.

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