KK
KERSTINN K
Active since May 2013
25
Reviews
0
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Reviews
25 reviews5 months ago
Don't take a loan with finchoice
I requested a paid up quote for one of my accounts to which I received an amount of R4567. 20, which I paid on the same day 06 January 2026, I have 2 accounts and it turns out that they split the payment so my one account is still open. I've tried calling, emailing, logging a ticket and assistance has been received. No one got back to me and I'll have to pay for the loan which I tried to close.
2 replies
5 months ago
DONE WITH FNB
I called last week Friday for assistance with an overpayment / incorrect transfer on my side . I was told that it would need to be escalated to the team leader and i would receive confirmation that this has been refunded . Nothing was received . I then went onto FNB'S app , and sent a complaint or request through can't remember . I received an email on Wednesday from Hulisani Madzivhandlia that he is assisting and will provide feedback . Today is Friday and no communication has been received . I previously has car insurance with FNB , but because of the **** service i received , i am not longer insured with them . i am feeling now that i need to close all my accounts and also perhaps see if i can move my finance because FNB is not what is used to be . There's no service at all . We as customers pay so much banking fees and for what , because it clearly shows only for people to be employed and not provide a service.
1 reply
5 months ago
DONT TAKE WIFI WITH MWEB
unauthorised debit attempts, and unacceptable customer service received from MWEB. I only have ONE MWEB account, yet I have been debited and invoiced as if I have two accounts, which is incorrect. Billing issues: I am on a Premium package under R500 per month 28 November: I was debited R1,294 (far exceeding my package value) 15 December: MWEB attempted another debit 31 December: I was debited R930 I have three invoices: 01/12 – R50 (Debit order unpaid fee, incorrectly app****) One invoice for R441.68 One invoice for R489 My debit order is contractually set to run on the last day of the month, yet MWEB has attempted debits on both the 15th and month-end, which is incorrect and unauthorised. Customer service complaint: When I contacted MWEB, I spoke to Nkosikhona M, whose handling of this matter was unacceptable: First stated I do not have two accounts Then claimed I was paying for December and January simultaneously After I provided two invoices showing two accounts, I was told to cancel a service I never ordered My line is currently disconnected I was addressed in an unprofessional and dismissive manner, including: “Rudy, I will have to escalate this query to the department teams for more assistance” This response showed a complete lack of ownership and competence. I AM DEMANDING AN Immediate refund of: The R50 debit order unpaid fee ONE of the duplicate invoices (either R441.68 or R489 – MWEB must confirm which is incorrect) Written confirmation that I only have one active account Correction of my billing profile so debits occur only once per month on month-end Immediate reconnection of my service This complaint to be formally logged and escalated This situation has caused unnecessary stress, service interruption, and loss of confidence in MWEB. I expect this matter to be resolved urgently.
0 replies
7 months ago
ongoing billing issues and poor customer service
I am writing to express my extreme dissatisfaction with the billing and customer service I have experienced with MWeb/WebAfrica since I started my Wi-Fi service on 18 July. Despite making the first payment of R249 via your portal, my account was debited multiple times inconsistently: 01 August – R579.17 21 August – R249 01 September – R271.33 (debited twice; I paid once on the portal due to a suspension notice) 03 October – R249 This month – R1,358 I have continuously called and WhatsApped your support team, only to be told repeatedly that the R249 is a “service fee.” This is not acceptable. I am consistently being charged unclear service fees, and your customer service has been unhelpful and frustrating. This situation is unacceptable, and I feel strongly that MWeb is mishandling billing and failing in its duty to provide transparent and accurate service. I am requesting an immediate review of my account and a detailed explanation for every charge since service commencement, along with rectification of any errors. I expect a resolution without further delay. I regret ever giving my business to MWeb, as this problem has persisted from the very first month of service.People should not sign up with your company Please escalate this matter to the relevant department, and confirm receipt of this email.
0 replies
7 months ago
ongoing Billing Issues and Poor Customer Service
I am writing to express my extreme dissatisfaction with the billing and customer service I have experienced with MWeb/WebAfrica since I started my Wi-Fi service on 18 July. Despite making the first payment of R249 via your portal, my account was debited multiple times inconsistently: 01 August – R579.17 21 August – R249 01 September – R271.33 (debited twice; I paid once on the portal due to a suspension notice) 03 October – R249 This month – R1,358 I have continuously called and WhatsApped your support team, only to be told repeatedly that the R249 is a “service fee.” This is not acceptable. I am consistently being charged unclear service fees, and your customer service has been unhelpful and frustrating. This situation is unacceptable, and I feel strongly that MWeb is mishandling billing and failing in its duty to provide transparent and accurate service. I am requesting an immediate review of my account and a detailed explanation for every charge since service commencement, along with rectification of any errors. I expect a resolution without further delay. I regret ever giving my business to MWeb, as this problem has persisted from the very first month of service. Please escalate this matter to the relevant department, and confirm receipt of this email.
0 replies
8 months ago
Urgent Complaint: Unauthorised Debit and Cancellation Request – FNB Vehicle Insurance
I am writing to formally raise a complaint regarding my vehicle insurance. I have sent three emails in total—two last month and one yesterday—requesting the cancellation of my vehicle insurance policy. Despite this, my account was debited this month. I have not received any response or communication from FNB Vehicle Insurance regarding my cancellation request. I do not wish to receive any calls; I expect that the debited amount be credited back to my account immediately. Additionally, I request that my insurance details be removed from the FNB app, as I am now insured with another provider.
3 replies
10 months ago
Jeremiah Mathura - unprofessional
I am writing to formally raise a serious concern regarding the ongoing unprofessional conduct of your agent, Jeremiah, in connection with the unit at Village Green, Ridgeway. Weeks ago, my partner attempted to engage with Jeremiah regarding this same unit and was completely ignored. Now, I’m experiencing the exact same treatment — ignored messages, delays, and dismissiveness. After finally getting a response, Jeremiah insisted on sending documentation before even allowing a simple viewing, which is entirely unreasonable and unhelpful. When I requested a basic viewing appointment, there was no further response for days. I then asked for his email address, only to receive an email from info@zqprop, when the company name appears to be ZA Prop. This inconsistency is alarming and casts doubt on the legitimacy and professionalism of the communication. What’s worse is that I then received a phone call from Jeremiah telling me to take my business elsewhere. This behavior is not only disrespectful, but completely unacceptable from anyone representing a real estate agency. I want it on record that the level of service from Jeremiah has been consistently poor, evasive, and unprofessional — both towards me and my partner. I would appreciate a formal response from someone in a position of responsibility.
0 replies
11 months ago
Don't Sign Up with Web Africa – Worst Sales Experience!
I signed up for fibre with Webafrica yesterday and needed assistance, so I called their support line (021 464 9501) today at 11:19. The consultant I spoke to was completely unhelpful. When I asked for her name to escalate the matter, she abruptly ended the call. This kind of service is unacceptable, especially from a company that’s trying to grow its customer base. If this is how they treat new customers, I can only imagine what comes next. Think twice before signing up with Webafrica.
0 replies
15 months ago
Unresolved Complaint and Poor Service from FNB- Nuwagon-2ND COMPLAINT
I am absolutely furious and completely dissatisfied with the ongoing, shameful lack of progress regarding my vehicle’s repair, and the utterly appalling service I have received from both FNB and Nuwagon. This is now my SECOND complaint, and despite my repeated attempts to resolve this issue, NOTHING has changed. I am beyond frustrated and extremely disappointed. As an FNB-insured customer, I EXPECT a high standard of service from your partners. However, my experience with Nuwagon has been nothing short of a nightmare. My vehicle, which was involved in a minor accident, has been with Nuwagon for almost a month, and there has been ZERO visible progress. I have made countless calls and every single time I get a different, contradictory story. It’s an absolute joke! On Monday, I was told my vehicle was in "prep," but today, I get told the same thing. Yet, the SMS I received indicates something completely different. What is going on with my car? I was told the manager was Nellie, but now I’m being told it’s Jessica, and that she “stepped out of the office.” This back-and-forth nonsense is beyond unacceptable and is only adding to my utter frustration and confusion. The repairs are NOT major, so why is it taking this long? The blatant lack of transparency and communication from Nuwagon is absolutely infuriating, and it feels like I’m being given the runaround with no real answers or action. This is completely unacceptable! Furthermore, I’ve been repeatedly told that FNB AND Nuwagon would contact me with updates, but I have heard nothing. When I do receive a call from FNB, after I complain, I’m asked to verify my identity—FOR WHAT? To be told absolutely NOTHING of substance? The lack of urgency and utter incompetence from both FNB and Nuwagon is beyond disappointing, and frankly, it’s infuriating. At this point, I am seriously considering seeking legal advice. I am also seriously contemplating changing my insurance provider due to the appalling service I have received from both Nuwagon and FNB. I will NOT stand for this level of negligence and incompetence any longer. I DEMAND a clear, realistic timeline for the repair of my vehicle Enough is enough! FNB DON'T CALL ME TELLING ME THAT YOU ARE GOING TO CALL ME WITH AN UPDATE , CALL ME WITH THE DAMN UPDATE AS TO WHEN IM GETTING MY CAR BACK !!!!!!!!!!!!!!!!!!!!!
2 replies
15 months ago
FNB-NUWAGON COMPLAINT - Formal Complaint Regarding Poor Service from Nuwagon
I am writing to formally lodge a complaint regarding the appalling service I have received from Nuwagon and, specifically, the lack of professionalism and communication from an individual named CJ. As an FNB-insured customer, I am extremely frustrated and disappointed with how my claim and vehicle repair have been handled. My vehicle was involved in an accident on the 21st of February and has been at Nuwagon since then. On the 27th of February, I received confirmation that my claim had been approved. However, my frustration began when I noticed a false report from Nuwagon stating that my vehicle was in poor condition. This is completely untrue—I am the sole owner of the car, and I take great care of my vehicles. Even the individual who towed my car noted that the vehicle was in excellent condition. Adding to my dissatisfaction, the amount billed for what was a minor accident is exorbitant—what I can only describe as highway *******. On the 3rd of March, I called Nuwagon as I was concerned about the excessive delay, given that my accident was not severe. I was informed that CJ was handling my claim. I attempted to contact him but could not get through. The next day, my partner managed to speak to CJ, who mentioned that parts had been ordered. This was alarming, as I had received no prior communication regarding the parts or the progress of my vehicle’s repairs. I called CJ again to ask why I had not been updated. His response was that he had sent communication the previous Friday. However, this was another falsehood, as he had sent it to the wrong number. Only after I corrected him did he finally send the update at that moment. When I asked CJ for a clear timeline, he gave vague and unhelpful answers, which left me with no clarity whatsoever. After I pressed him for specifics, he finally mentioned that it would take two days to receive the part and another two to three days for installation. A few days later, when I followed up, CJ told my partner that another part had been ordered—this time for my windscreen! This left me confused and infuriated. Why was there no proper planning? Why was I, the customer, the one having to constantly chase updates? Why is CJ not taking any initiative to communicate with me? This experience has been nothing short of a nightmare. I have made multiple attempts to get updates, yet I have received nothing but poor service, misinformation, and negligence. As an FNB customer, I expect better service from the partners you choose to work with. I demand urgent attention to this matter and expect a clear resolution immediately. I request: A clear and transparent timeline for my vehicle’s repair and return. An investigation into the poor service and lack of communication from Nuwagon and CJ. Please treat this matter with the urgency it deserves. I expect a prompt response and resolution.
1 reply
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1 Star
25 (100%)