DS
Dannyella S
Active since May 2013
13
Reviews
0
Industries
Reviews
13 reviews33 months ago
Academic English Test
seriously believe that this english test is a money making racket - at R 4800 every time you write it and when you need to achieve certain marks per section (minimum requirement for a teacher) in one exam and have to rewrite every time you don’t achieve this for one section even if in the previous test you have gotten the requirement for that section does make you wonder especially because they won’t give you the paper to review your mistakes - if this is not a red flag i don’t know what is. also when asking for a remark they don’t even mark the correct test makes absolutely no sense at all that this is how they work. My daughter has written this test 5 times graduated cum laude at university she did a bachelor of Phys Ed and cannot pass this test with marks she needs. Makes no sense at all. Why is it made so difficult and impossible to achieve.
0 replies
62 months ago
Disgusting service
I have been trying to get hold of them for over a week now - my insurance on my Iphone xr is R 405 a month my son has just insured his brand new Iphone 12 and it is costing him R 232 a month and my daughter who has the same phone as me and who insured her phone before me is paying R 330. All I would like is for someone to explain how they work out the premiums because this doesn't make sense to me at all. They keep telling me they will get back to me before close of business - presently I have waiting for a Manager - Lerato and I have been holding on the call for 43 minutes - if this is customer service I really don't know anymore. Beyond frustrated customer.,.,, and this isn't even to claim for me phone can you imagine when I have to do that !!!!!
0 replies
75 months ago
Apple watch fitness charges
Cannot believe that Discovery have charged us for not receiving our fitness goal for our Apple watch right before the lockdown period and into it - an amount of R 333 was taken off my account a couple of days ago. Right before the lockdown - people were afraid to go to gym and were sorting out things for lockdown period and not focussed on getting fitness goal at the time. Discovery have not helped us at all during these very difficult, crazy times and I just feel that they could have been a little more lenient in terms of these goals and not so quick to bill us even more than we are paying already. But I suppose business is business as they say....
0 replies
76 months ago
Disgraceful and unaceptable service from standard bank home loans department
Middle of December 2019 we applied for a second bond on our home - sent through documentation required and were told it would take up to three months. Called in January to be told everything was on track and was being sorted out. When my husband called today 10th March to find out what was happening he was told it was put on hold as they needed documentation from us. Big joke !!! Would be nice of them to let us know what they needed or are we just supposed to smell. It now seems the documentation they require was sent though by email on 24th December 2019. What a disgrace - and they say simpler, better, faster - it seems being customers for over 30 years means absolutely nothing !!! Feeling angry and frustrated !!
2 replies
120 months ago
Shocking service recieved
<p>After being falsely sold a Vodacom contract under false pretenses and weeks of fighting with Vodacom and Mondo I dealt with Kim who is a manager there who contacted me to tell me that they were sorry for their mistake the consultant concerned would be taken to task and after listening to recording I was 100% right they said that I could keep the modem and I would get 2 gigs of data for the next 12 months for free. Needless to say I was charged for this service by Vodacom this month and after following this up I received a call back from Kim to say they could no longer offer me that deal they had to cancel the contract and would put ONE NOT TWO GIGS as promised onto my account which is not what was promised in the first place giving a very stupid excuse of something about 2 gigs could not be put onto my account only one could. The absolute nonsense and total incompetence of this company is just beyond words............ Why should customers have to put complaints on Hello Peter to get anything done in this country!!!! and why should we continually have to put up with bad service and false empty promises - it is just not fair!!!!!</p>
1 reply
120 months ago
Shocking service recieved
<p>Have been getting FICA notifications from FNB for the past month and a half to re-FICA our business documents - took an hour to get forms from branch and find out how to fill in and what was needed and have been back to branch four times only to find the wait over an hour as documents have to be entered by consultant. Evenutually today after waiting forty five minutes I was told that my forms were missing a signature and were also not filled in corrrectly. When I explained to the manager Peggy at Balfour Park Branch my frustrations with the system and how come a designated person wasnt avaliable to deal with this to make sure that the customer wasnt inconvenienced she rudely told me there was nothing that could be done and I would have to redo forms and wait in queue again, FNB who advertises you will never have to come into a branch and your business banker will do everything for you over the phone YA RIGHT!!!!! I am appalled by the service I have received and really feel that more should be done to keep the customer happy SAVE THEM TIME and make things easier for them.,,,,,,,,,,</p>
1 reply
120 months ago
Third complaint and after a week still not sorted
<p>Dstv you clearly have no idea what is going on after two complaints in the last week I finally receive an email today which states according to your records the problem has been resolved. Not sure what records we still have no Dstv three weeks later and your email was addressed to Mr Schutte which makes it even worse because I am Mr Steiner. Your incompetence is laughable. Kindly get someone to contact me tomorrow or I will cancel my DSTV subscription and trust me you won't have heard the last of me on social media. </p>
2 replies
120 months ago
No response to hello Peter report of bad service
<p>so after putting my complaint on hello Peter last Wednesday and getting a response that it had been escalated as urgent we still have had no one calling to sort out our issue. Once again proves that DSTV really doesn't care about their clients or their concerns!!!! First time I have ever experienced such non concern from any company. At my wits end maybe I need to cancel my debit order maybe then they might take some action </p>
4 replies
120 months ago
SHOCKING SERVICE RECEIVED
<p>Earlier year DSTV offered a special of R 899 for explorer and pvr installation. We had endless problems with the DSTV installer endorsed by DSTV who could not install it properly as we had an additional explorer on site in our garden cottage and it was clearly not a straight forward installation. After several times he came out and could not get it to work properly we called DSTV and logged a compaint and they sent someone else who still could not get it right after six weeks of them coming backwards and forwards. We ended up liaising with Sibongile who told us due to the installation issue we would get two months of the our subscription refunded to us because of the intermittent signal and sometimes no signal at all. We are yet to see that refund!!!! Have tried to call her numerous times with no response. Two weeks ago the same issues started to occur and my husband has been on the phone to DSTV consultants virtually every night to rectify the problem to no avail. We are still waiting for a manager to call us back from a week ago and we were told last night on the phone by one of the consultants that our warranty of 90 days had expired ten days ago and now we would have to pay for someone to come and sort out the problem which stems back from the initial installation. The service we have received from DSTV has been appalling and we are sick and tired of being pushed from pillar to post with nobody taking responsibility to sort out this issue. It is beyond ridiculous and disgusting that we have to revet to social media and hello peter to get any kind of service in this country. WHY AS CONSUMERS SHOULD WE PAY FOR A SERVICE WE ARE NOT GETTING......</p> <p> </p> <p>Hilton Steiner ********** 400</p> <p> </p>
1 reply
120 months ago
BAD EXPERIENCE ON QUANTAS
<p>Travelled with my 72 year old mom (assisted) on Quantas to Sydney on Monday 20th June where we were delayed for two hours due to a food strike in Johannesburg. Cannot blame Quantas for this but were told we would not get full service on flight and we could stamp our boarding passes at diner which was so busy and full and understaffed and undercatered to deal with this crisis after waiting for 30 minutes to try get food we eventually had to leave as we would have missed our flight. We received absolutely nothing on the plane to eat or drink other than luke warm lecol and a rock hard ****in and juice in the morning. My son (16 years old meet and assist) met us in Australia one week later and we all three flew back together last night (Sunday 17th July) We were not able to prebook ourselves because my mom was assisted. After checking in all three of us together and stating that we needed to be seated tog we were not for our first flight from Melbourne to Sydney which was ok because it was short. Only realised too late that the 14 hour flight from Sydney to Johannesburg we were booked two together and one fifteen rows bac**** Asked them at customer services to see if they could help us and they said they could move the one seat two rows behind us on the aisle which we were happy with only to realise when we boarded early as we were assisted that is was on other side of aircraft. I mean how incompetent do you get? Spoke to the attendant and assured us there were a few empty seats and he would sort it out for us once we took off - I called him to make him aware that there was a seat available in the row in front of us and he assured me he would move her after takeoff. Service began had to call him an hour later to remind him!!! which in itself was unnaceptable and then to top it off it still wasnt done and EIGHT HOURS into the flight he came to say he had forgotten and he was sorry and could he move her now. What unnaceptable service - I told him it was too late!!! as the people in front had already made themselves very comfortable over the spare seat. It was a most difficult flight having to cross over peoples legs to check on my mom and assist her - the service was really not good food being left on our trays way too long after service and being skipped over for certain of the food that was on offer. I have flown Quantas before and have never been disappointed with the service but needed to bring this to your attention as I really feel that we were not treated with the respect we deserved as customers who had paid a fortune for these air tickets.</p>
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)