Karen Jansen van Vuuren

NEW CAR (11 MONTHS OLD) - PART FAILURE - RENAULT REFUSE COURTESY CAR FOR CUSTOMERS

I feel like a real Karen and some would think that I'm living up to my name, but when you buy a brand new car and no one seems to be willing to help, what do you do. Not going into detail the amount of times I called, tried visiting the branch, or the various employees / managers I spoke to, it's a joke how the client service and after-sale service at RENAULT SOUTH AFRICA just does not exist. I bought a brand new car, it is not even a year old yet, and I got an engine failure warning light while busy driving. Long story short, Renault confirmed that it's due to a crack in the water pump - their reasoning for that having happened is "due to a faulty part, unluck if you will". I have been without my car for a almost a week now. The part having finally been order by Renault to have it replaced, and the estimated time for that is another week. Two weeks without a car and Renault just shrugs their shoulders stating they don't do courtesy vehicles or even provide a client with a demo model which their employees drive with. So unhappy and wish I never supported this car manufacturer in the first instance! Having paid way less for a less-known car before, and even then, a courtesy car was always offered. In this case with Renault, it is not my fault that the part broke, the car is still under warrantee and it has not even been for its first service yet before breaking! And now that becomes my problem. How!? Pathetic service and very unsatisfied customer! Will not advise anyone to ever support any French car manufacturer.