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Naadira M

Active since Sep 2012

6

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0

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6 reviews

Irvin & Johnson Limited

3 months ago

Disappointing Response From I&J After Poor Quality Fish Fingers

I purchased a box of I&J fish fingers from Checkers on 01 May and stored them immediately in my deep freezer after getting home (I live 10 minutes from the store). When I finally used them on 13 May, they had an extremely strong fishy/dry fish smell that filled the entire house while cooking. The smell and taste were clearly not normal and the smell lingered in the house for days after I literally have to have all the curtains washed! I contacted I&J to report the issue because I genuinely believed there may have been a problem with the batch. Instead of showing concern, I was told that the product “did not leave them in that condition” and that I should take the product back to the store for a refund. I find this response disappointing and unrealistic. The product was purchased almost two weeks ago, the box is already half used, and now I am expected to go back to the store days later to try get my money back over a quality issue I already reported directly to the manufacturer. As a customer, I stored the product correctly and raised the issue in good faith. I expected better customer service and accountability from a well-known brand. They should bave picked up the remainder of the box for testing atleast not just assume it was an issue at store level. Unfortunately, after this experience, I will not be purchasing I&J products again mind you I grew up on them.

0 replies

12 months ago

No response to emails

I shared a bad review of Experian and surprisingly they called me the woman that spoke to me was helpful and assisted with getting disputes started, a few days later the company I was disputing sent me smses saying that they have responded. A week or so later I got 2 responses 1 saying it was resolved in my favour 1 saying it was not resolved in my favour but the attachment shows that the company in question did not dispute my claim so I was confused as to why they said it was not resolved in my favour. Another week goes by and the 3rd one is resolved in my favour and I received an email stating the same with my credit report attached, the accounts still showed on the report I have emailed them and even responded on my initial report and they still haven't gotten back to me. This company is a joke and I honestly wish there was just 1 credit bureau in South Africa because Transunion really set the bar high and Experian will never be able to compete with that!

15 replies

13 months ago

Old debt still showing on report 5 years later

I am extremely disappointed with Experian South Africa. I have double listings on my credit profile for the same debts — one from the original creditor and another from a debt collection agency. All of the accounts are closed, and the debt defaulted over 5 years ago during Covid. As per the National Credit Act, adverse listings should be removed after 1 year, and defaults older than 5 years should no longer appear at all. Despite this, Experian still reflects both accounts — causing unfair damage to my credit score. Even worse, all other credit bureaus have already removed or corrected this information. Experian is the only bureau still showing outdated data. I’ve submitted several disputes via email, yet Experian either ignores them or takes over 2 months to respond, if they respond at all. Their customer service is non-existent — calls go unanswered, and there is no way to get proper assistance. This is completely unacceptable. Experian is violating my consumer rights by retaining outdated, inaccurate, and duplicate information. I am now preparing to escalate this matter to the Credit Ombud if it is not resolved urgently.

3 replies

40 months ago

Great online store

I am a frequent shopper and I have never had an issue with delivery it usually takes 2 days to receive your order (ai am in Durban and so are they so that could be the reason,). They stock good quality and sometimes branded items for half the price especially clearance and sale items.

0 replies

MTN South Africa

67 months ago

MTN SUBSCRIPTION SCAM

I keep getting smses thanking me for subscribing to mtn services I don't click any links nor subscribe to any of them sometimes I get smes while I'm sleeping and my airtime dissapears. These are mtn services. I immediately unsubscribe and I have sent messages on Facebook because I can't get through to the call center they have been of no assistance. I told them I want to block any services I still keep getting subscriptions. If you do not assist I will leave this network and I have been a subscriber with the same number for over 10 years

0 replies

Finrite Administrators (no longer in business)

69 months ago

Disgusting service

I have been paying Truworths Balance Protection Insurance since I opened my account in 2017, when the lockdown started and then was extended I tried to put a claim through I contacted Truworths, Holland and Finrite and sent through my documents. They never responded I then called them and the consultant was very rude and basically told me that I am not covered because in this instance everyone is not at work so its out of their control they cannot do a claim. I then paid the installment because I assumed I would be back at work the following month. I was not called back to work and was retrenched on the 29th of October. I sent through documents to claim for retrenchment multiple times and called them multiple times, finally I was told that the documents would be sent for processing and they would get back to me they never did, today when I called they said that Truworths told them that there was no insurance on this account I do have proof to that extent as it's on my statement every month, if they state that it doesn't count because I let the account go into arrears then surely they arrears should be paid by me but the rest of the monies due to them should be paid by the insurance company as I have been trying to get this sorted out for months further to that, why am I liable to pay the insurance due on the account wither way, it's of no use to me. They need to start responding to emails and calling clients back with responses, their customer service is disgusting, I was on hold with them and the call cut off, they didn't bother to call back.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

1 (16.7%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

5 (83.3%)

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