SH
shocked H
Active since Jul 2012
22
Reviews
0
Industries
Reviews
22 reviews4 months ago
What a wastebof premiums . Shame on you .pathetic is more like it
If I could give a 0 star I would I am completely and utterly dissapointed in auto and general warranties. My car didn't start on 1st January after coming off a highway from. A resort. They towed my car to a dealership who does not deal with auto and general I had to play middleman between nmi Ford Alberton and the insurer. Since the 1stvive been waiting on the assessment to be done. Today they decided they want to decline my claim . My clutch which is the problem is apparently not covered under the warranty. The dayvi took the cover the consultant clearly told me the clutch is covered the brakes and and and. They claiming the clutch h is wear and tear. My argument is if that was the case then why such cover ? Also none of my services history show the clutch was an issue. My carvisbonly of R45890 k.ms . I am so frustrated . I wish I never left first for woman. Their service was better. Auto and general is really not what i expected. I have not had my car since 2st January. If I knew that you would find reasons to refute claims I would not have switched to.you .. Also there was no conversation with the consultant about wear. And tear . Why would you take such cover if wear and yearns not covered. My car seized to work. I drive to Eisenhower and it swit he'd off on my return that to me is mechanical failure. Why is it not seen as such. Tbete was no warning in any servi e history that said the clutch is a problem. I am so angry and dissapointed in you. All the calls to you and to Nmi Ford. Its not my job to liase with the repaired. Why was my car towed to somewhere that you dont deal with . Why????? This has been 20 days of total frustration I am sooooooo dissponted in you . Your service is not good . I wouldn't recommend anyone to take insurance with you ... What a waste of premiums ..religiously every month and now this ****. Shamenin you auto and general shame on you My car failed mechanically and you know that
1 reply
8 months ago
Flippant disgusting service is an understatement it's rotten to the core
I was a mener of this pathetic wi fi for two years. I moved house cancelled my services and paid for it to be I stalled at ne house. *********** Matt as usual didn't tell me to send a letter to cancel. They started billing me huge amounts. So I revered the debits and paid them what was die to them. I then cancelled finally because I had enough. Just to find now I have an account if over 3k . God pls tell me how. When I'm on whatsapp ii deal with a load of fools who do not know what they doing starting from June when I canceled to 3 September I have dealt with shime p,smarty,khayakhazi,sifisom,blessed m,sesethu d,pumeza m,smarty,n,,Jacqueline m,Pamela m,chante d,lynetteadams all useless Overtime for 3 m9nths I had te tmrestart my story. I have never ever been so frustrated in my life ..go through my chats and see the grief I endured trying to resolve this ..then there's the proverbial fool on email who is just as useless, maria teleka. Whatvis happening in your company how do you communicate Please sort out this account. I cancelled in June....please sort out the account. Since date of cancelation bone of these fools ever told me I will pay cancelation fee o ly at the end miss attitude cahnte raved about it.... also I was told if router is older than two years no cancelation your service is rotten and I do not want to be a part of you. Sort out my ducking account please . Your damn stress is killing me. You are below rated in my eyes and this ****oy service from half your team is the reason why I'm do e with you..enough is enough. FroM June....it's October tommorrow. Sis man
0 replies
12 months ago
Putrid service vrot
I've had the most rotten experience with your call centere regarding 108692293. I canceled my funeral cover 6 months ago yet I'm still being charged for it. It's been one transfer to the next with your call centre's. Everyone is passing the buck. I'm done dealing with this putrid service . I want my monies refunded immediately I have had it calling and holding and being transferred. Your very *********** agent lenwabo made sure that I cannot speak to a manger . Please sort this out as I am done calling . And I'm sure I will wait 11 days for a call.
1 reply
12 months ago
****py service
if i could give a 0 rating i would i have never been so frustrated with the incompetence of so many staff . First i was double debited then refunded incorrectly because the imbecile who assisted me requested a credit after i send my banking details for a refund. out of frustration i reversed the debit order paid them and kept my monies and now God help me its been a week and a half that i have been trying to get a line to a new location i have spoken to Phaphama , , Zeenat L , Zimi k ,Zoe M ,Yushrah S, Phiwokhule, Mandisa,, Monique M ,AshleneR R, Sinovuyo S, almost the entire team and my frustration is at level i million. Imagine being without wi fi for a whole week and still for the weekend to come i feel like cancelling this pathetic service and its pathetic people who don't know whets happening .i am sick of nobody knowing what's going on . i am sick sick sick
0 replies
15 months ago
Useless
Wish I could give a 0 star. For one ducking month I have been try Ng to get through to mtn . My acxount y r is handed over and I am unable to get through to pumla Malinga. Mrs hoffman tried sending me through a couple of time .I have spoken to over 29 people Jesus man xut me some slack Who has my account I wanna pay it joh Your service is rotten really and you have no professionalism for your clients Can someone please fuxking call me to understand who I am handed over to Can it be so hard One month and no satisfaction
0 replies
16 months ago
Elated that its resoved
i lodged a complaint last week because i experienced sheer disappointment with Santam and a claim that i had submitted This is a follow up to commend and compliment the speedy service i received from Sihle the following day .The claim was sorted out the same day and i had a chat with Sihle and advised her that all a client requires is follow up . She has apologized for the delay in resolving it and i have to say that i am very happyand impressed with the follow up service and the manner in which it was resolved A thumbs up to Sihle, i know this was a learning curve but also a great come back Well done Sihle and thanks for the efficient and effective manner you used to resolve this. Thank you Santam
1 reply
16 months ago
Disappointed is an understatement
I'd like to express my disappointment in a claim that I submitted through Santam . The claim was submitted on the 8thbof January The consultant Sihle who dealt with me did not advise me on the turn around time or the process of how it would work. A card was delivered to me last week Thursday . When I asked her what the claim amount was approved for she then advised me that the card was for in the event of the claim being approved.Mybunserstanding was that one the cad is delivered you can then atuvatebit and to purchase on it . When I called to activate the card with her I was shocked to hear of the latter.She pronised that by Friday everything would be sorted I still did not receive any call from her . By Friday I emailed her and she said she was confirming blacklisting and will finalise the claim after that. Yesterday I called and a colleague of hers Victoria opted to log a complaint as the claims process was to be 4 days. Sihle then emailed me yesterday saying that she is delayed because she cannot get claim history from certain insurers . I then argued on email stating that this was not my concern as Santam is my insurer and they should be able to get this info. Today with a very arrogant email I was told to sign a le5er of consent so they can access cameras my ITC tracking cellnphone rdordwe. I am completely and utterly baffled and dumbfounded . I signed it because I need the claim to be sorted out but I am so diissapointedbuñthis insurer and I honestly feel that the level that I have been dealt with is completely nonchalante and I disapprove of the way that I absolutely did not know anything of how they do their claims . The sad part is that I had moved from an insurer whete I was to go to them. I am completely dissatisfied and abhorred with the lack of good and proper service as you say I'm really disappointed in you Santam I really am . Please sort out my claim because a four day turn around time has bow become 13 days . Is this really your good and proper insurance ???? Or do you do good and proper repudiation of claims I'm so disaapointedbin you
1 reply
28 months ago
This is it now
If I could give you a zero rating I would. I have since had it with how you are messing me around with my life cover policy . You lapsed my policy by not taking my debit on the requested date . You then tried to fix it and told me that you will take Decembers premiumsm and two impairs . The monies sat in my account from 18 th December when you were supposed to debit me . You then decided to debited me the 3 red of December and you did not take all the debits .!then you decided you meededb4 debits which you then unpaid me because I was aware of two as per akila and Kaylin who tried to assist me . Needless to say you have once again lapsed my policy . My advisor seems to be just so clueless as well . Seems like Thee is no proper communication between your various departments ‘ right now I am staying with no life cover because some *********** uninformed person made another error and o am subjected to this . It’s been two weeks now that I have been waiting for feedback from the advisor and the complaints departments’ you are playing with my life . Your persistent errors is costing me to have no cover . I am so tired and diss appointed in how you are dealing with my life . I think you should waive your unpaid a and reinstate my policy from the stance of your continuous diminished hindsight . I am tired now and I do not have time for a big company such as yours to be making such grave errors . Please this is now becoming a joke . A thousand phone calls and continuous loading with different people . One says this . The next says that . What is happening?!!!? am I dealing with a conundrum here . What is happening please sort this out please
1 reply
30 months ago
DAMN ***********
I am so livid at old mutual . They lapsed my policy . After that they refunded me some monies , while this busy trying to sort out my policy .Now they are debiting my account as they made some error . they are making my accounts unpaid and this will affect my credit score . They are also adding unpaid amounts onto my accounts. This madness stops today . your error is not my problem ....its not my damn problem If Old mutual made an error , why in gods name is it my prtoblem . Why must my account be penalized for their error . WHO does old mutuals think they are what madness is this ????. SO now you will debit my account for the next 21 days until i have my salary in that account WHO DO YOU THINK YOU ARE ?????? WHO DO YOU THINK YOU ARE you such a big organization with 10000 ***********s working for you . STOP THIS NOW
1 reply
40 months ago
Disappointing and cheated Claim No. COM174693JB/4 // LKO Holdings
My car was smashed in December . When I bought the car I was told that the insurance is with Hollard , only to find it is with LKO holdings .This was a third party claim because a drunk driver smashed into me. Needless to say this has been one uphill battle with very little communication and alot of surprises. My car was smashed in the back . I was then offered a rental car almost a month later which i had to pay for , which i was not aware of . It took quite some time for the claim to be approved , Marietjie was so confused as to this claim .After a lot of pressure from, me the claim was approved . When it had to go to the dealership for repairs they had not received the claim.This delayed by another 3 days . Eventually in January the car had gone to the dealership. After and and a half months of waiting i was told that the car is fixed and i need to pay R3000. In all my communication with Marietjie, Marc Malinsky and the dealership there was no single mention made of this . I spoke to Marc and he told me that I *****ed myself over because i could have driven my smashed car in December instead of paying for a rental . I was so angry and called the insurer. They could not pick up my details because the insurance was under a company LKO holdings. Eventually it was found and I was told that Sipho was on lunch , he was the person who had to help me. Well Sipho did not return from lunch .I then called again and was assisted by a lady who said that once I pay the R3000 they will claim it from the third party and then pay it back to me. Marc somehow did not mention this to me .I wonder why? My car was smashed 28Novemeber and a 10day job became a 3 month headache. I asked if this fee could be waived considering the ill way of how this claim was handled and I was denied that option What i want to know is why the rental was not extended for me and why i was not told about this excess fee . I don't know who LKO holdings is but i pray that I do not have another accident . this experience was not good and lacked client service and customer centeredness. When i bought this car it was also a problem , as my new car was somehow scratched in the dealership . they bought this car from another dealer. I saw on the pictures that there were old dents on the car . How do i even know if this car was not in an accident before. I am extremely disappointed in the manner this was handled. I do believe that considering 3 months wait , this fee should be waived I should be sorted out and given my car and then they sort out the claim from the third party. There is absolutely no client service here , and this has left a bad taste in my mouth LKO holding , if this is how you deal with clients then I am sorry to say your business is not going to be a success because the differentiating factor in the consumer space is SERVICE and you lack it . I am so sure that you will not even respond to this complaint.
3 replies
Review Distribution
5 Star
1 (4.545454545454546%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4.545454545454546%)
1 Star
20 (90.9090909090909%)