PP
Pragashi P
Active since Mar 2012
12
Reviews
0
Industries
Reviews
12 reviews6 months ago
Harassment by Agents who abuse POPIA and CPA
Agents abuse their access to the deeds office to get owners personal details and then harass them. They disregard the POPIA and CPA. How many times must one say DELETE ALL DETAILS AND REFRAIN FROM ALL COMMUNICATION? When the agent is asked to provide the evidence regarding they obtained contact details and who authroised the profile to be created , they tend to go very silent. When asked to delete all my contact details, the agent once again goes silent. This is HARASSMENT. This time Janice from the Bryanston office is the stalker. [email protected] +27 82 414 6172. I do not feel safe as your agents take the personal details and then create online profiles. Who even authorised this? Is business so bad they resort to harassment? DELETE ALL MY DETAILS. SEND WRITTEN COMMUNICATION THAT IT HAS BEEN REMOVED AND I WILL NOT BE HARRASSED NOR WILL BE DETAILS BE DISTRIBUTED. I will be laying a charge of harassment as my details have been abused by the individual in question.
0 replies
8 months ago
Pathetic service
No internet connection for 48hours. Afrihost decides to change the resolution time to from 24-48 hours to 24-72 hours. No one has bothers to make any contact to reialve the matter and I keep getting excuses about the matter being escalated. I am constantly following as afirhiat says that they will keep me updated but they never do anything. Can someone competent contact me to sort this out!!! What am I paying for - 2 days without internet connect but afrihosts promptly collects the debit order but doesn't provide the service.
0 replies
25 months ago
Harrassment from Call centre staff who dont speak when calls are answered.
Contant calls from +27 753 3087 / 3249 amongst other numbers. When I answer the call, the person doesn't speak and cuts the call. As a result of the constant calls and no response, it is HARRASSMENT. How is one supposed to take Old Mutual seriously when there is in fact a need to make contact for products? I have sent a complaint via email which was ignored for days and I had to send a follow up. Why am I following up on something that pertains to the lack of skilled staff? I received a sms stating that Old Mutual wants to verify my contact details and assign a financial advisor. I will NOT need a financial advisor, EVER. I have said this before. How are you going to verify my contact details when the person cuts the call ? Did anyone bother to check if I am receiving the communication for my product, instead of assuming that my contact details needs updating? In my complaint email I stated: 1. I do not nor will I ever need a Financial advisor. PLEASE STOP ASKING ME THIS. 2. I will NOT be changing my contact details anytime soon. Your agents make numerous calls and don't respond when the call is answered then they send a SMS as if they are doing the client some favour. This has happened in the past and when I complained the harassment stopped for a while but it has now resumed, with calls on a weekend as well. Per the CPA, I did not opt in for any direct marketing with / from Old Mutual. This is also noted on the DMASA site which is blatantly disregarded. Today, many days after my initial email, Kauthar Brenner from the PF Complaints department responded to my email with the standard "It is being investigated" So am I supposed to just accept the harassment until such time as Old mutual decides to investigate. Has Old Mutual seen the True caller reviews? This a trend and doesn't reflect well on the company / brand.
3 replies
39 months ago
Shut the restaurant down / stop stealing R70 and lying about the market day
False advertising for a Market in 5 Mar 2023. There were less than 10 stalls and they sold things that wasn't worth buying or looking at. The place was morbid - you could feel the boredom as soon as your R70 ticket was scanned and you entered. The few stalls were strategically places at the entrance and on a winding path to camouflage the fact that the market was a failure (more like a disaster). The HONEST thing to do would've been to advertise that there were few stalls or cancel the event It as a waste of R70, in fact it is paramount to robbery! The restaurant should be shut down. They don't tell you that they don't have stock of certain foods until after you order and receive your drinks. Each time the waiter passed by he stopped to tell us what was the latest item they didn't have stock. It was easier to count the items they had stock of on one hand! Apart from stealing R70pp, people had to starve! PATHETIC
0 replies
41 months ago
Pathetic customer service for mecer inverter
Took the Mecer inverter to Mustek in Midrand on 5 Jan for assessment and a quote. The inverter is only about 2 years old and all of a sudden it stopped working. I have been trying to call the services department but the phone just rings, I tried to call sales etc. Its a miracle if someone picks up the call. I eventually got through to the receptionist, she said that it is in the queue. No confirmation as to when they will assess it and definitely no indication how long the repairs will take. When asked when I can expect the quote and feedback for the assessment, the response was that she cant say and they have inverters from Nov 2022 in the queue. Is this product defective for there to be so many inverters in for repairs? How can they just ignore customers and not provide any update? There's radio silence from them and when you try to call them, no one answers. Is this their standard level of service???? Can someone provide a status update and when I can expect the feedback on the assessment. What is the point of buying an inverter if I cant use it??????
0 replies
41 months ago
Pathetic customer service from Mustek (Mecer)
Took the Mecer inverter to Mustek in Midrand on 5 Jan for assessment and a quote. The inverter is only about 2 years old and all of a sudden it stopped working. I have been trying to call the services department but the phone just rings, I tried to call sales etc. Its a miracle if someone picks up the call. I eventually got through to the receptionist, she said that it is in the queue. No confirmation as to when they will assess it and definitely no indication how long the repairs will take. When asked when I can expect the quote and feedback for the assessment, the response was that she cant say and they have inverters from Nov 2022 in the queue. Is this product defective for there to be so many inverters in for repairs? How can they just ignore customers and not provide any update? There's radio silence from them and when you try to call them, no one answers. Is this their standard level of service???? Can someone provide a status update and when I can expect the feedback on the assessment. What is the point of buying an inverter if I cant use it??????
0 replies
55 months ago
PATHETIC SERVICE: LINE IS DEAD AND TELKOM IS NOT ADDRESSING THE ISSUE
The fixed line has been dead from 14 November 2021. Fault logged on Wednesday 17 November 2021. To date nothing has been done. The only communication was to download the open serve app. What is the point of downloading he app when we are not open serve customers, the problem is with the fixed line and the request was for sms updates. A telkom technician was working in the area and said that he was working on he open serve line and then he fixed line goes dead. Why??? So, the payment is up to date and we are paying for a line bu cannot use it. On what tlevel does this make sense? Can someone competent work on this ASAP????????
1 reply
58 months ago
Great service from sixty60
This service is exceptional! Groceries are well packed and the drivers are friendly. I've tried other online platforms and found checkers to be the most ethical in that they deliver perishables that have an extended shelf life which their competitors who deliver goods that expire the next day.
0 replies
58 months ago
OLD MUTUA STAFF HARRASSES CLIENTS / INCOMEPETENCE
Complain regarding HARRASSMENT from call centre / consultants has still not been addressed. Imraan Jacobs was supposed to resolve this instead he was condescending on from the emails appears to be incompetent! I asked him o escalate this to his manager and this has still not been done. Why??? Does no one want to work??? DO NOT PHONE ME - seems like staff at old mutual cannot comprehend this. Maybe the this complain will finally be comprehended. My policy payments are up to date so there is NO NEED To perpetually harass me! I made it clear that emails pertaining specifically to my policy should be the only communication I should receive - what is so difficult to understand? Let;s see of this is understodd - I doubt it - DO NOT PHONE ME, CHECK THE COMPLAINTS WITH IMRAAN JACOBS AND ACTION IT. Calls received from 021 504 3417, 021 504 3354, 021 504 3353, 021 753 3249, 021 503 0319 - should continue????? I tried to call the numbers back to that I can TELL the individuals to remove me from all mailing lists, he number just rings. If they dont respond when the call is answered, it is highly unlikely that they will actually work and answer when they receive a call. This is really pathetic and shows a lack of work ethic. FOR THE LAST TIME, LIMI YOUR RESPONSE TO EMAIL AND SO SOME WORK AND ACTION MY REQUEST. THE ONUS IS NOT ON ME TO KEEP RPEATING MYSELF. EDUCATE YORUSELF ON HE CONSUMER PROETCION ACT!!!
7 replies
59 months ago
FRAUD - changing accounts with consent - confirm pricing
First someone changed the name of my credit card without my consent the feedback was that the account was never a premier acc. I signed for the account, I know what I signed for. Now someone changes the name of my cheque account to a debit account. Are people at FNB so bored that they commit fraud? Or is the impression that I have nothing better to do than monitor and follow up? The secure chat is permanently busy. Are you defrauding others? The Private banker, Lee Spies confirmed that the "team of bankers" are incompetent. Not like Lee is competent himself - he discusses his personal life with clients and think that they have an overwhelming need to take his call after 8pm on a Friday night. The secure chat automatically ends so how do you propose that this be resolved - I just keep accessing the chat and hope that someone will answer Send me an email detailing: 1. The name of the cheque and credit card account 2. What is the pricing of the BUNDLE account. This was confirmed a via secure chat a while ago, so did it change since your staff decided to change my accounts without my consent? 3. Why is the name of the accounts changed on the banking app????? Eagerly await some story where the respondent avoids blame (like what happened with the last complaint I logged (this time I took a screen shot of the cheque account so please respond with facts. The level of service has deteriorated.
1 reply
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
11 (91.66666666666667%)