MM
Manoj M
Active since Mar 2012
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
**** Site
I would leave 0 stars if I could. This is nothing more than a **** site that promises much, leads you on until the credit card payment is settled and then totally disappears. Stay away from this online site.
0 replies
4 months ago
Service termi ation
I have been a subscriber to DSTV premium since the inception of the service and have being paying via debit order. Yet yesterday I get a message that my account t is unpaid and my services terminated. This was s clearly something to do with the changes at multichoice. What is going on?
0 replies
16 months ago
Reduced service levels are equivalent to higher customer costs
I often shop at Gelmar and mostly have had a pleasant experience. But today was very different. I requested an item advertised on their site at a bulk discount. They only had packs of 10 on the shelf. I wanted 100. I asked for the advertised discounted price. This should really be a simple matter. But not at this store. I was told that I should take 10 packs at the advertised (not discounted) price. I asked to see a manager. I was told that there was no manager in the store!! At least nobody could make a decision. After some discussions, I was told that the regional manager (Mr Govender) was the only person who could make this decision, but he was unavailable. After some time, he was contacted and issued the instructions for the discounted price. Then, I was told that the systems were offline and I could not pay (except in cash). I made my purchases elsewhere. It strikes me that if a store offers competitive pricing but can only do this by providing a reduced level of service, then it is not really a cost-saving.
0 replies
16 months ago
Always Excellent Service
I was assisted by Arebella, and then Chandre, As always, their service was excellent. I do not always get the time to leave a review, but every interaction with DotSure has been exemplary.
1 reply
39 months ago
Poor Service
I have seldom experienced such unhelpful assistance from anyone. I called now to enquire whether I could buy a replacement battery for my VW. I was asked for the chassis number!! Who carries this around with the!? I provided details of my vehicle. I was told that it dos not exist. Perhaps I made a mistake in one of the letters or numbers I quoted, but surely an expert on the other end could have guided me through a process of identifying my 2015 VW Amarok model. There were not many of them. The attitude of the 'assistant' on the other end was abysmal. If he was not happy to be at work, perhaps do not have him answer a call from the public.
0 replies
62 months ago
Frustratingly poor service
I have been a client of Netstar for more than 10 years. I decided to cancel my contract with Netstar in March and move to a new company that seemingly provided a better service at a better price. I requested a cancellation of my contract on two of my vehicles. The cancellations department indicated that I needed to pay an early cancellation fee on one of the vehicles, which I agreed to. I agreed to the one month notice period and paid the March debit order. Naturally, as debits are collected in advance, my contract would run to the end of April. I asked Netstar to inform me once the contract cancellation was processed and to inform me when the contracts will be cancelled. I received no further communications. This weekend I noticed that one of my vehicle was not being tracked. I called the response centre and spoke to a supervisor who told me that the contract had been cancelled (seemingly on a random date). The supervisor was surprised that I had not received any communications from Netstar and escalated the matter. This morning, on not receiving the promised call from Netstar, I called them. I first got through to retentions, who could not help and was transferred to cancellations. I was informed that my contract was cancelled on 15 April! When I questioned this, I was not given any help, just the standard scripted call centre response. It is clear to me that as I was required to give a month's notice, and as my March debit for April was deducted, my contract would run to the end of April. Terminating my contract on 15 April Is fraudulent (and effectively theft, to my thinking) as I have paid till the end of the month. Also not informing me that the contract was prematurely terminated is hugely problematic. When I explained this to the call centre agent and asked to speak to a supervisor or manager (not a call centre supervisor, but someone from Netstar management) my call was summarily terminated. I tried to call the 011 number on the website, but this does not seem to be operational. Interestingly, even though I agreed to pay the early termination fee on the other contract, which I assumed would also be automatically added to my March debit (I did not check yet), the contract on this vehicle has not been suspended. I have been increasingly frustrated with the poor service from Netstar, from overcharging, to poor responses, to poor records - I have vehicles listed against my name that I sold more than 10 years ago! The is one of the reason I decided to change my service provide on all of my vehicles. Perhaps the consumer council needs to look into systemic issues at this company that make it easy to sign up but very difficult to leave.
0 replies
65 months ago
Great site
Well designed website. Easy to find what you want. Not expensive but I would prefer not paying P&P for larger transactions. Great customer service.
0 replies
77 months ago
dot sure for SURE
Excellent, prompt and friendly service. I was very pleased with my interactions with the claims department,. I was assisted by Janet Kruger. It took less than an hour for my pet illness claim to be approved.
1 reply
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
4 (44.44444444444444%)