Active since Jan 2012
21
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Reviews
21 reviews30 months ago
Budget opened a new policy in my name without speaking to me
I woke up yesterday morning and received an email relating to a new policy on my name from the Budget Value Added Products Department. I was surprised about this as I have not spoken to anyone from Budget, or signed up for any new products. After speaking to my mother in law, I found that a telesales person had called her, and then signed ME up for additional tire and dent cover. I am confused by how Budget can simply call someone and not confirm that the person they are speaking to is the owner of the policy before adding new products to that persons account. Background: I am paying for my mother in law's car insurance. I am living in the Netherlands. Budget does not allow for international numbers on their system (And I obviously do not have a SA number anymore), thus my mother in laws number is on my Budget profile. Additional note: Hello peter also does not allow for international numbers. Thus the number I have input below belongs to my mother in law. She can supply my cellphone number
1 reply
70 months ago
Covid fund did not cover home loan
Hello. I have a Covid relief fund from March to Sep. The fund did not pay my home loan in July,. I have reported this via the app twice now and have been told the issue has been past to the covid team. I keep getting calls each morning from fnb collections. I explain the situation each time, yet the next day I get called again. I am concerned that my credit rating will be affected. I would also like to ask about the lost ebucks and additional interest I am occurring due to this. Please can I have this corrected as soon as possible
1 reply
79 months ago
Very happy with 5g
I signed up to rain when they first launched. I had some issues with activation and signal on my 4g card in some locations but this was expected as the service was new. However, signal has improved over time. I signed up last Thursday for their 5g service. The next morning I received the router and it was activated by the time I got home from work. Installation was simple. I'm very glad that they have improved since the last time I signed up. My signal isn't the best as I have large trees in my yard (5g is very line of sight dependant) but I am getting around 80-150mbps. I managed to download a 110gig game in around 4hrs. This is a much more pleasant experience than ADSL. Overall, well done to Rain on their successful launch of 5g.
0 replies
87 months ago
Harrassment
I completed paying my NSFAS account in February. I received a statement from NSFAS showing a zero outstanding balance. Yet I keep getting silent calls and requests to pay my account from NDS and Brooks and Luyt. I have been asked to send a proof of payment yet I have never received an email with a email address to send the proof of payment to.
2 replies
97 months ago
No connection / lost account
I registered on their site and ordered my simcard this past Saturday. I did not recieve a confirmation SMS or email. Unfortunatly I didn't take down the order number as I expected to be able to log back in if I needed it. I received the sim on Tuesday morning, the courier guy couldn't get the RICA app to work so just took photos of my ID and proof of residence. I was told that I would get a sms when it was activated and at most, it'll take 24hrs. The next day I opened their website which I was still logged in to. I gave an error and didn't show any of my details besides my name. I tried logging out and back in but the password didn't work. No reset password screen was shown either. I then sent an email asking for assistance but had no reply. Today I called the help center and he couldn't find my email on the system. I have now received an email replying to my original email request, asking how the service was. So it appears that they have closed my request without doing anything.
1 reply
97 months ago
Forced to discuss financial info with strangers
When upgrading my account in store, I was asked about 10 questions to confirm my identity. That's typical and fine but asking me what my credit card payment for April was, or how much money I own on my personal loan with FNB is, all while complete strangers are all standing around me is not welcome. The choice of questions where not welcome
1 reply
98 months ago
Incorrect debit order date.
Good day. I arranged for my debit order to proceed on the 25th of each month, yet the last 3 months I have been debited on the 23rd. I then cancelled the debit order with FNB and informed Brooks and Luyt that I would be paying manually via EFT each month, in fear that Brooks and Luyt would not be able to get the date correct. Yet this month I have again been debited on the 23rd. This is influencing my credit record and incurring bank fees. Please either change the date to the 25th as originally requested, or cancel the debit order.
1 reply
101 months ago
Hanging up after you answer
Please may I have an explanation as to why I received a call from your number ********** and after I answer, the caller hangs up? And from what I understand from hello Peter, this is a very common occurrence. I am blocking the above number now.
3 replies
103 months ago
Failure to close account
On the 29th/11/2017, I came into your Hatfield branch to close my personal loan. I was given an exact amount to pay via the FNB app, which I paid right there. The account is still open and I would like it to be closed, without requiring me to go back to the branch.
1 reply
104 months ago
Unwanted account
Good day. I have previously had a savings pocket account. I closed the account because it is useless. Today it has reappeared. I did not open it again and I do not want it. Please remove it. I will not go into a branch to have it removed.
1 reply
Review Distribution
5 Star
1 (4.761904761904762%)
4 Star
0 (0%)
3 Star
1 (4.761904761904762%)
2 Star
4 (19.047619047619047%)
1 Star
15 (71.42857142857143%)