IN
Innocentia N
Active since Jan 2012
95
Reviews
0
Industries
Reviews
95 reviews3 months ago
Refusal of service
On the 26th of Feb I called in wanting to make an arrangement and I was speaking to Gift Shongwe. I told him that prior to that I had requested a paid up letter cause I wanted to settle the account, however when I got my Xds report it showed that I was listed by African Bank for having two accounts reflecting two different amounts. And due to that I can’t settle an amount that doesn’t make sense if the credit bureau has two accounts cause of African Bank. I went on to explain my trust issues with the bank and the reviews from other customers stating that I don’t trust that they will do right by me. So I want a written 5 months arrangement which will reflect the last payment date and amount. He refused. And said cause I had wanted to settle he can’t assist because they have a 5 day policy. I told him to send it to me, he placed me on hold for long then came back gaslighting me that I must calm down. How must I be calm if the stupid agent is not doing his job?? Shouldn’t collections find a way to help customers to settle their accounts? The fact that I requested for a 5 months arrangement which is more than what my initial instalment was he refused to assist. He then said he was gonna send an email to the agent that helped me the first time when they sent me the settlement letter and that I would be added on the email. To this day I haven’t received it. He said if I want to verify the 5 day policy he will put me through to customer service. Now this is what ****ed me off the most, I call in only to be assisted by an agent that lies and can’t even back up his nonsense when asked questions. I told him to send the policy cause as an African Bank employee and since he is on the collections department he should have it. And I still want it. He gave the phone to a Mandla Bhembe without informing me, who said he was the manager. He also refused to help with the arrangement. When I asked for the call reference number he said they don’t have it but my ID number is the reference number. Does African Bank understand customer service or in their minds they think we all live under a rock? What exactly does QA say when listening to the ******* they advise to their clients and how they drag their reputation to the mud in the name of wanting to have the last say? I made it clear that I will lodge a formal complaint with the Ombudsman and Mandla was delighted about that. As for me I don’t wanna hear anything from people from collections calling me since they can’t assist. XDS has two accounts and they are denying it. And I want those two fools held accountable cause they lack ethics.
1 reply
3 months ago
*****ulent second account
I want to settle this account but because of your incompetence you’re making it hard for me. Why am I listed as if I have two accounts that show the same reference number and different amounts? Who did that and who is responsible of fixing that nonsense? As it is I’m being told that it has to be rectified at the branch? For what? I owe less than R18k yet when I check it shows an amount exceeding R30k. You will fix this asap and provide me with proper feedback. Cause this screams *****. Worse that I called few days ago requesting for a settlement letter and your stupid people didn’t pick that up. Basically I was still gonna get harassed over a debt I know nothing about.
8 replies
5 months ago
Disgusting replies
You don’t respect your clients. And it’s so disappointing. If you don’t understand the query why aren’t you calling? I enquired about a refund from Makro and you give me feedback about Takealot. Who spoke about Takealot? It’s either you’re drunk when you go to work or you are disregarding me as your client. And that’s *******. Is it not your duty to explain if my balance is not adding up or if funds haven’t cleared? You are a bank of *******. And I need feedback asap.
1 reply
5 months ago
Winston Premium Suite Secure chats and his poor service.
I was chatting to a useless banker by the name of Winston enquiring about funds that are on hold. His advise was ridiculous, which I will not tolerate. I have a refund due to my account from Makro and what I wanted to know is if it has cleared on my account. Makro processed a voucher but my balance with FNB hasn’t changed. I’ve had a similar query before but I always got my refund. This time my balance didn’t update. This stupid boy didn’t want to assist. Why are people at work on holidays if they don’t wanna work? I’m not banking for free with FNB, and if it involves my account I will have questions. I want Winston from secure chats premier suite to take accountability and his manager for his sick attitude and poor service. And after that I need straight answers.
2 replies
9 months ago
Kgomotso Seleke use your brain for once
I sent an email weeks ago to the girl that declined my claim/complaint to have this nonsense of an insurance to be cancelled. She never rep****, and now you’re harassing me with your ****ty emails to pay my premiums. What the **** am I paying for if I was under insured? Are you people stupid?? When you get back to me tell me about the cancellation. And don’t call me cause I want nothing to do with your illiterate asses.
1 reply
10 months ago
Ridiculous payout
Dear Old Mutual Customer Service, I am writing to formally lodge a complaint regarding the handling of my recent insurance claim following a fire at my home. I submitted a claim for substantial damages and losses, including personal belongings and my mobile phone, which were destroyed in the incident. After waiting two months for the claim to be finalized, I was extremely disappointed to receive a payout that did not even cover 50% of the losses I suffered. I was then told that I was under-insured. However, at no point during the policy setup was I made aware of this risk. I would like to understand whose responsibility it is to ensure clients are correctly advised on the appropriate level of cover. If the person who sold me the policy did not clearly explain the terms or the implications of being under-insured, then this is a failure on Old Mutual’s part. This raises serious questions about whether your sales agents are properly trained and accredited to sell insurance. Is the goal to provide genuine cover for clients in times of need, or to avoid payouts through technicalities? I am both angry and disappointed with how this claim was handled — from the delays in finalizing it, to the inadequate payout, and the lack of accountability around being under-insured. It feels like the delays were merely a tactic to make excuses and avoid fulfilling your obligation to your client. I request a full and transparent review of my claim, including: A detailed breakdown of how the payout was calculated; Clarification on how the under-insurance occurred; The name and accreditation details of the agent who sold me the policy; What steps Old Mutual will take to address this failure in client communication. I expect a response within 7 working days. Should I not receive a satisfactory resolution, I will escalate the matter to the Ombudsman for Short-Term Insurance. Yours sincerely,
1 reply
12 months ago
Wrong items
I don't know if the Packers are blind or what. I ordered leopard print pumps online , but they packed black pumps. And when I chat to your live agent she said returns can only be done at the store. This is ****, ******* at it's best. If you run out of stock do not pack nonsense that I didn't ask for. And also, update your online system so one can always log a return if you decide to pack nonsense.
0 replies
13 months ago
*****
I'm ****ed off and it makes me so upset that your agents can't even assist with a simple query. I loaded airtime for R180 today and when i checked my balance it wasn't there. When I sent an email I was told about a subscription and given a number to dial amd follow it's prompts. Upon doing that it showed that I have no subscriptions on my number. What happened to my airtime? This is ***** and I want my airtime back.
0 replies
13 months ago
Harassment
You've got no business calling me about the next payment if you haven't dealt with my complaints misunu. I know all calls are recorded and I've also kept a record of all complaints and your hideous responses cause you don't want to assist. Deal with my complaint first before you can enquire about a next payment masimba
3 replies
13 months ago
Spoiled goods.
You are taking me for a ride. 2 days in a row you're selling me spoiled goods. *** Pick n Pay ASAP????? How the Hell do you pack Viennas that expired 3 days ago? And garlic rollls that are not fresh?? Ever heard about food poisoning? Are you trying to kill yoir customers? Yesterday you packed g****s that don't have an expiry date, and when I opened the damn thing it had a foul smell. This is *******. I took pictures, I want fresh goods or refund me.
1 reply
Review Distribution
5 Star
3 (3.1578947368421053%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (3.1578947368421053%)
1 Star
89 (93.6842105263158%)