MI
Mohamed I
Active since Jan 2012
251
Reviews
0
Industries
Reviews
251 reviews3 weeks ago
Killarney Mall
Worst return experience. Staff only trained to be fast when purchasing and playing the ignorance game when refund
0 replies
1 month ago
Tracker team is absent?
All lines are not working. My assist remote is not responding/working and tried contacting Tracker but no landline is working nor Assistant App button is functioning. No replies to email too?? I'm not sure if the device working as can't get hold of anyone to confirm.
2 replies
1 month ago
********* behavious at Sandton Store
Your security staff lady at Sandton City Clicks [Opposite to Toy Kingdom] is absolutely rude, unprofessional and *********. I bought goods including electronics, beauty cosmetics and healthy food with a value of over R3800 at one shot, but while leaving, the untrained, pathetic, rude security staff stopped me when the security tag alarm went off because a shopper in front of me passed by the gate, and instead of stopping him, she was totally confused as she was busy chattong to another clicks staff [turning her back to door that she supposed dto watch] and stopped me. Was I a few feet before the gate? When I showed her the receipt and explained to her it was another customer, she gave us attitude, asked us to step aside as she wanted to check the bags. She wasted over 15 minutes of our time playing a hero; she even asked my little boy to check his pocket if he had anything, as if we were a bunch of *******?? Then she pushed off our receipt back to me without apologies, and when asked, her why she did this because she was talking to another staff member in a [local] language that I do not understand. This was a purely racial ************** and unprofessional, *********. Asked for a manager on-site, but no one cares as we've been told he/she busy. I'll be returning all goods back to another Clicks store soon as this market never deserves a loyal customer. I understand security measures, but to accuse someone of theft and not being ethical is a different level.
0 replies
1 month ago
Staff not interested in selling store item?
What a pathetic store at Rosebank Mall. When from nextdoor IC competitor to purchase a device, to be faced with unprofessional helpless unmotivated female staff. Asked her to get me a device behind a locked cabinet, to be shocked when she returned, tried to open the cabinet with magnet clip opener, then to inform me that SHE CAN'T GET ME MY ORDER BECAUSE SHE CAN'T OPEN THE CABINET??? Asked her to try but her response is the SHE CAN'T HELP ME? That's when I persist and asked for a senior staff, who's tried to find an alternative and with more 15min fighting with the cabinet magnet lock he realised it was the top key lock that was locked 🔒. Really was of almost 30min of my time as I ran to HiFi Corp to get an item quickly for my daily work. The attitude I got was .... We're not interested to sale??? Period. Perhaps manager needs to work on both training and motivating their staff. Saturday morning. Rosebank Mall branch. As for me .... Last time with HiFi Corp. Never had such experience with Incredible Connection whom in fact refereed me to you since that item was out of stock. Learn from them. Tx
0 replies
2 months ago
Really frustrating FNB again, risky account handling
I am writing to express my extreme disappointment and frustration with the service I received from FNB regarding my very 1st credit card application. I've been a loyal FNB client since 2009 & after 15 years, I decided to apply for a credit card for the 1st time. What should have been an exciting milestone turned into a stressful & concerning ordeal. On Thursday 26th of March, I visited the FNB branch at Killarney Mall to open the account. The consultant was helpful & based on their explanation of the fees & charges, I proceeded with the application. This morning, Friday 27th of March, I visited the Rosebank Mall branch to collect one of my ordered current account card. Upon reviewing the automated email FNB sent regarding the account setup, I noticed several charges that DID NOT align with what was explained to me by the consultant at the Killarney branch just the day before. I requested assistance at the Rosebank branch to understand these discrepancies. The branch staff put me on a call with the FNB Credit Card Department. This phone interaction was completely unhelpful & unprofessional. For almost an hour inside the branch, I spoke to an agent who was unable to explain the nature of the charges or why they differed from the initial agreement. The agent was vague & uninformative. Furthermore, an email sent to me by FNB from 26th of March lacked any reference number or date, making it practically useless for records or follow-ups. Due to the conflicting information regarding figures on my invoice & the Credit Card Department’s total inability to provide clarity, I became seriously concerned about the security of the account & potential breaches. Consequently, I made the decision to close the brand-new credit card account immediately, right there in the Rosebank branch, before even using it. As a client of 15 years, I expected a smooth process and competent support, especially for a 1st-time credit card holder. Instead, I was met with confusion, vague explanations & unhelpful telephonic support. It is unacceptable that a dedicated department cannot explain account charges to a client. FNB has not only lost a credit card account but has severely damaged the trust I had in the bank. Been observing such service declining despite been a private client??
1 reply
3 months ago
Secure App agent failed
Really frustrating App security chat support. I logged in at 11am to clarify an unauthorized transaction which immediately reversed today at 05:50am today the 9th of March, the unauthorised transaction of was from my smart account using my bank card which is in my position (rarely used since I usually use virtual card). The transaction was under ref (Amazon prime pmts). I immediately blocked the card but 1min (05:51 after the amount was reversed? What is going on? I went to FNB app to check and report (Should I be concerned. I can't dispute since its reversed now. I never had any subscription with Amazon prime.). I've been placed on hold and transferred to different ***** helpline by different agents without success for almost an hour, during which app is logged out every now and then due to security protocols to start over. This can't be happening. I understand how busy fnb agent but handling a ***** query should be a priority esp when it comes to liability and account insurance. I'm banking with FNB since 2009 and to be honest services the last 5 years were worrying, especially with recent virtual card payment duplication that happened to me 3 times in the past years with recent famous 4th of March. Any thoughts
1 reply
5 months ago
Great service
Thanks to the cashier lady at Rosebank Mall store and her mates for the outstanding service and support during my item return and refund.
0 replies
6 months ago
PA are the weakest link when dispensing
Terrible PA knowledge and skills, seems struggling with CIB, PMB and claims protocol. They simply waste your time instead of asking Responsible Pharmacist for help. Really need good training. This is re Dischem Rodebsnk Mall branch.
0 replies
8 months ago
dishonest & misleading business
I communicated with the Tracker in September, following the receipt of the annual price notification. As a loyal client, the customer finance care person from Tracker approached me and confirmed that the planned price increase would not impact me; in fact, I was eligible for a lower premium. However, I now see that my October debit order was deducted with the new 2025 price increase. this is a misleading and dishonest business.
2 replies
9 months ago
Way to go - outstanding customer service
I would like to commend Tracker for their outstanding customer service and swift resolution of my recent complaint. After I raised a concern, I was contacted promptly by their team. The representative I spoke with was professional, understanding, and genuinely listened to my feedback as a long-standing customer. It's often the most loyal clients who take the time to complain, because we care about the service we rely on. They addressed my concerns to my complete satisfaction and demonstrated a real commitment to customer loyalty. This level of service recovery is exceptional and has solidified my decision to remain a valued Tracker customer. Thank you for truly valuing your clients. Prof Mohamed Irhuma
1 reply
Review Distribution
5 Star
72 (28.685258964143426%)
4 Star
9 (3.585657370517928%)
3 Star
0 (0%)
2 Star
13 (5.179282868525896%)
1 Star
157 (62.54980079681275%)