TW
Trevor W
Active since Nov 2011
138
Reviews
0
Industries
Reviews
138 reviews1 month ago
No cncern nor compassion !
Received an email from SANLAM on 30 March 2026, informing of the new SARS Tax Rate of 17,2% on pensions. This email also stated that the client had the option to opt-out of the given SARS Tax Rate & would require written instruction accordingly, but this opt-out rate would only be app**** as if May 2026 payment date. No cut-off date for the submission of the opt-out instruction was provided by SANLAM in any of their correspondence. Upon receiving my April 2026 pension on 30 April 2026, a deduction of R538-86 was app**** to the pension. When querying this deduction, was informed by SANLAM that my instruction to opt-out emailed on 19 April 2026, was received too late & the deduction could not be averted ! If no cut-off dated is stipulated in any of their correspondence, how must the client "smell" that a cut-off dated is mandatory. Clearly indicates SANLAM's ill regard for pensioners, knowing that there is reliance on pensions, due to personal commitments.
2 replies
1 month ago
Unreliable, disgraceful service to say the least.
Sent an invoice for payment to Discovery Health on Tuesday, 3 March 2026 for processing. On Wednesday, 4 March 2026, Discovery stated that the Membership Number was NOT READABLE ! Sent a clear readable copy of the invoice on Wednesday, 4 March 2026, providing a full justification on why Discovery should settle the invoice. With no response from Discovery, another email was sent to provide authorisation for the amount of R963-40 to debited to my MSA to settle the outstanding amount with the Surgeon. TO DATE THERE HAS BEEN NO RESPONSE FROM DISCOVERY !!!!!!!!
2 replies
2 months ago
Awesome service, rating 12/10.
Tried to locate a Medical Practitioner to amend an appointment date & stumbled on the Mediclinic Engagement Centre email address & stated my request. A Consultant returned my email requesting more information and proceeded to contact the Medical Practitioner & obtained a revised time which was better suited for us. The service provided was AWESOME.
0 replies
3 months ago
Absolute Brilliant.
My wife received a complete Right Knee Replacement at the beginning of February 2026. The procedure was a complete success, operation on Monday and discharged on Wednesday. A follow-up appointment happened two weeks later, where the plasters were removed, with confirmation from the Orthpaedic Surgeon of the successful procedure, with a pic (xray). In addition to the follow-up appointment, at least three Patient Portals were provided via email to obtain progress on the recovery of the operation. The commitment, care and concern for the patient, before and after the operation was awesome and outstanding. Have yet to experience such medical precision.
0 replies
4 months ago
INCOMPETENCE AT THE HIGHEST LEVEL.
Logged a request on Saturday, 24/1, reporting that there was NO WATER supply to 7 Crown, Vierlanden, Durbanville, for the past week. On Sunday, 25/1 received a ref. no. 9121638224, stating that "Below 40mm has been logged". It was also confirmed that the re-establishment of the water feed would take 1 to 2 days !!!!!! Called the Water & Sanitation section today, Friday, 30/1 @ 14:35 & was advised that a call would be made to ascertain whether anyone was home, to re-establish the water feed. TO DATE THERE HAS BEEN NO CONTACT SINCE 24/25 January 2026
0 replies
4 months ago
TOTAL LACK OF INTEGRITY & RESPECT.
Have requested details of the claims, as well as the costs associated with these claims for the years 2023, 2024 & 2025. Momentum Insure has on TWO instances provided the details for 2025 & has failed to provide years 2023 & 2024 after repeated requests, since 16 January 2025. My comprehensive insurance was terminated with Momentum Insure on 31 December 2025.
2 replies
5 months ago
Service disgusting to say the least
A ***** incident occurred on Tuesday, 3 September 2025 around 15:00. Called ABSA *****, logged a case & was provided with 5 reference numbers from Busisiwe Mdluli. Logged case with SAPS, Durbanville, provided a statement & issued with a case number. Obtained copies of bank statements containing ***** incidents & forwarded same to ABSA ***** on 4 September 2025. Received confirmation of receipt of documents from Elaine Thompson on 8 September 2025, stating the case with take 15 to 20 working days to resolve. Received two whatsapp messages on 3/9/25 advising of ***** transactions, but no contact from ABSA ***** after confirming same. Continued to receive whatsapp messages - case still under investigation from 9/9/25 till 21/10/25. ABSA Officials kept sending emails stating they are unable to contact us, not aware that some phone numbers were blocked due to *****. Nolulunga Mafika sent an email on 30/10/25 stating that no documents were received & the case would be placed on hold - what *******. It is evident that officials do not communicate & accuse the client of wrong. The cummunication with Makhosazana Mamafa has been specifically rude & arrogant, treating the client as the ****mer. The case has as yet not been resolved as at 2 January 2025.
1 reply
6 months ago
Abdication & disrespect for clients' complaint.
Called the Law Enforcement Department on Thursday, 4/12, spoke to John who recorded a limited detail of my complaint. Repeated the call on Friday, 5/12 & Safika recorded the full details of the complaint with ref no. 1002796158 & to date there has been NO RESPONSE. Safika also mentioned that there was no vehicle available on Thursday, hence the complaint was no addressed.
0 replies
6 months ago
BAD Service
The Water Services the most unprofessional department due to BAD service. Repaired a stop**** leak without informing the owner & disrespectful during the comms with the owner.
0 replies
7 months ago
NO SERVICE AT ALL.
Over the past two weeks we have called at least THREE CLICKS Stores, Graanendal, Pinehurst & CapeGate, trying to purchase 1,5 litre Body & Handwash refills to NO AVAIL. This is not the first instance where fast-moving items normally stocked by CLICKS Stores run out of supply and the client is told "We're waiting for stock" What disappointing service, no woner they lag behind DisChem !!!!!
0 replies
Review Distribution
5 Star
10 (7.246376811594203%)
4 Star
1 (0.7246376811594203%)
3 Star
1 (0.7246376811594203%)
2 Star
23 (16.666666666666668%)
1 Star
103 (74.6376811594203%)