NC
Nthabiseng C
Active since Oct 2011
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Worst Service for a Private Hospital
The worst private hospital I've come across, right from answering the calls to the service itself!
0 replies
4 months ago
Poor service and lack of transparency
I have been a cancer patient on the Oncology benefit since 2016 and, until recently, I had never experienced poor service from Discovery. Unfortunately, the level of service has declined significantly, and there appears to be a lack of transparent communication. I underwent a CT scan on 15 January, which I understood would be covered in full under my Oncology benefit. Today, when I visited the pharmacy, I was informed that I needed to pay cash because my Medical Savings Account (MSA) had been depleted. This came as a complete surprise, as I am certain that I have not exhausted my savings. After contacting Discovery for clarification, I was informed that a co-payment had been deducted for the CT scan on 15 January. I was never made aware of this co-payment. I would like a clear explanation as to why the scan was not fully covered under my Oncology benefit, as expected. I also urgently request that the deducted funds be refunded, as I rely on these savings for my essential medical needs. I must express my deep frustration regarding this matter and would appreciate your prompt assistance and transparent feedback.
2 replies
33 months ago
Useless and Pathetic Service - FNB Youth Accounts Team
I am so frustrated with the pathetic service I'm receiving from FNB, especially being a Private Banker and paying an arm and a leg on monthly fees. I've been trying to open an Youth Account for my daughter since Mid-August. Sent all the required KYC documents and received a form to complete and send back. I did all this, sent it back to them and received no response. After almost 2 weeks I followed up (including my Private Banker), even sent all the documents again to my Private Banker. To my surprise, 2 or 3 days later I receive the same form that I was previously asked to complete, and which I completed and signed, asking me to complete and return. What????? I informed the Team that I had already completed the form, and attached a copy to show them. To my worst frustration, I receive a call a few days later telling me I should open the account online or go to the Branch. What the hell was all that communication, filling in forms for? What changed because a few years back I opened the same account for my other daughter online, never had to go to the Branch? I'm now pulling my hair out in frustration because I cannot even open the account online. Been trying for the past few days and unsuccessful each time. I do not have the time to go and sit at the Branch. Going to the Branch also mean I should re-print all the documents which I have already sent to FNB. Words cannot describe my disappointment and frustration. I'm contemplating moving to another Bank.
1 reply
36 months ago
Appalling Service!!!
I'm struggling to put my frustration and disappointment in words! My contract is due to expire in July. I did an online upgrade on 26 May 2023 and I the consultant assured me that they have the colour that I explicitly advised that I want. Delivery was made on 30 May 2023. Immediately after the courier left, I opened the device to find it in the color that I did not order. I called Cell C straight away and asked them to have the device collected. A reference number was given for the booking. On the 8th of June I followed up since the device was still not collected. To my shock, I get told that collection has been cancelled as Cell C's terms & conditions stipulates that "the colour is not always guaranteed". My biggest problem with this is that, no one called or at least sent a message to inform me that the case has been closed. Moving on, I then advised the consultant that their terms & conditions also say that the device can be returned within 7 business days if the client is not happy for whatever reason. So I told them I don't like the Device and asked that they book it for collection. Again a reference number is given for the booking on the 8th of June. I followed up on the 14th of June. AGAIN, the consultant tells me the booking has been cancelled by the courier and no reason was given. What a nightmare! Another booking is made on the 14th June. Today 22 June, I follow up. Goodnesss!!! Another excuse, Ma'am the booking has been cancelled by the system, probably because there is no tracking number! Although Lesego was professional and kind, I have lost faith in Cell C Customer Service. Always apologizing but no service. Can someone senior at Cell C intervene and assist?
1 reply
67 months ago
Great Service - Tumelo Zwane
Wonderful Service - Tumelo Zwane The service I'm getting from my Private Banker, Tumelo Zwane is amazing! She returns calls and always provides feedback. Feedback may not always be good news but she ensures that I am informed at all times. She provides me with good financial advice which is something I never received from my previous bankers. Can FNB please leave Tumelo Zwane as my Private Banker? Thank you for the great service Tumi, you are an asset to FNB.
1 reply
67 months ago
World Class Service - Momentum STI
@Tebogo Rangoanasha & Grant Stoffels No amount of words can ever be enough to express my gratitude at Momentum STI, particularly my allocated Claims Advisor, Tebogo Rangoanasha and my Financial Advisor, Grant Stoffels. I have been with Momentum for less than 6 months and got involved in an accident last week Saturday, 14 November 2020. Today, Friday 20 November I received an update that my claim has been authorized. Momentum held my hand from the day the accident happened. On the same day, Tebogo called me in less than an hour and she booked the car for damage assessment on Monday 16 November. My courtesy car was arranged without issues. Through all this, Tebogo & Grant kept me updated on the claim progress. Grant Stoffels, you represented Momentum well from day 1. You assured me and my family that we are in good hands. I'm still amazed at the exceptional service that I received, considering the low premium that I am paying, plus the fact that I'm still new at Momentum. Thank you, through this World Class Service, Momentum has earned a lifetime client.
1 reply
79 months ago
Worst Service Ever
Last night, 13 December 2019, I called Debonairs Pizza Celtis Ridge to place an order for 2x large pizzas. This was at 20:11. A gentleman answered the phone and took my order details. Before taking my order, he confirmed my previous order and asked if I wanted to order the same thing, to which I replied no, and we proceeded with the new order. I was informed our order will be delivered in 45 minutes to an hour. An hour and a half later we were still waiting. I decided to call and find out where our order is. The lady took my number down and said she'll call me back after checking. 10 minutes later she calls me back asking if I received an SMS after placing my order. I did not receive it so I told her no. She then told me no sms means my order was not taken!! Aren't their calls recorded? How was I to know? Is it my fault? I called in, spoke to someone who confirmed my order details and delivery time. Was I supposed to call back and say I didn't receive the sms? Maybe I'm missing something. Does your website stipulate that customers should call back if no sms is received after placing an order via telephone? They could not even apologize for their oversight, my kids had to go to bed hungry. Bad and unprofessional customer service!
1 reply
97 months ago
Miway Employees are the best
On Monday, 04 June 2018, before 6pm, there I was happily going to the shops with my kids before our smiles turned into frowns. The car battery died AGAIN, after the same issue that happened the previous day. I hesitantly called Miway, worried that I had called them the previous day but to my biggest surprise, I got through to a guy by the name of Tumiso and he was like God himself. All I can say about Miway employees is, WOW! Tumiso was the best, friendly, professional, understanding, engaging and very concerned. Once again, I received assistance within MINUTES and got our smiles back. Thank you to Tumiso, who also made a follow up call to confirm that I was happy. Keep flying the Miway flag high. Miway is the best!
1 reply
97 months ago
Best Service - Miway
On Sunday 03 June 2018, I happened to have left my car's hazard lights on for over an hour while doing some shopping at the mall. Unfortunately for me, the by the time I got to the car, the battery was drained. I immediately called Miway and spoke to a very friendly and helpful gentleman by the name of Patrick. I was too stressed and he did a good job in calming me down and assured me that I will be on my way home before I knew it. And yes, Miway dispatched a road side assist vehicle within minutes, yes, within minutes. Chris from Help24 came to my rescue. He was also very patient and understanding. A big thank you to Patrick for the wonderful service and friendliness, keep up the good work at Miway.
1 reply
Review Distribution
5 Star
4 (44.44444444444444%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)