Active since Sep 2011
The service was incredibly fast and I received everything in my cart without any delays. Amazing, keep it up and thank you so very much!
This company only takes your money and never delivers your products. They need to be shut down. Just a bunch of thieves!
On 24 August 2019 I placed an order for 10 x Sere Raffy Vital Staple Foods. Total order value including Shipping was R750-00. On 9 September 2019 I only received 6 out of the 10 items that I ordered and was credited with R300-00. On 5 October 2019 I placed a new order for 4 x Sera Raffy Tasty Morsels. Total order value including Shipping was R409-00. I paid a total of R109-00 as I still had the R300-00 credit. On 9 October 2019 I received an email stating that the items that I ordered is no longer available and I was yet again credited with R409-00. I returned an email on the same day to you asking for a full refund as I do not want to purchase anything else on your website. I was asked to send an email with my banking details and I sent it the very same day. Up to date I have had to refund whatsoever.
I have spoken to two sales executives since last week Thursday and both of them have promised to send me pictures and info on a car that is located at their Randburg branch. I have checked on their website but the car is not shown there. I have still not received the photos or info that I require and I must say it is really getting frustrating. After numerous calls, messages and emails I have now given up, it seems that my money isn’t good enough or they simply just don’t give a damn. Good customer service is aparently not high on their list of aspirations.