Elizma V

Exchanges

Extremely disappointed with the customer service at Volpes. I purchased linen on promotion and needed to exchange an item within the allowed 30-day period. I was then told that because the promotion had ended, I would have to pay full price for the replacement item — even though I had already paid for the original item during the sale. This makes absolutely no sense and feels incredibly unfair to loyal customers. An exchange should not result in a customer being penalised because the store’s promotion period ended after purchase. Very poor customer service and definitely not the shopping experience I expected. @Centurion