Vincent B

Cancelled order after a month, no communication, now 8x the price

​On 12 April, I ordered a cupboard online for R438.00 (Order #000902760). It was supposed to be delivered on 16 April. It never arrived. Instead, they pushed the date back to 13 May without asking me. When I called their support team on 17 April to ask what was happening, they promised to look into it and call me back. They never did. ​ On 13 May, the delivery failed for a second time. When I called them on 14 May for an update, the agent casually told me the order was cancelled, I’d get a refund, and I must just buy another one. ​ A similar cupboard on their website is now listed at R2095 for the unit and R735 each for the doors! That's a jump from R438 to over R3500 and they expect me to just buy the similar unit. ​Here is the kicker, ​I found out they actually processed the refund on 5 May. Meaning they cancelled my order and held onto that information for 9 days without bothering to tell me until I asked them for an update. There website even still shows my order status as "processing". ​I emailed their customer support agent (Confidence Moeketsi) and management to try and resolve this fairly by asking for a like-for-like replacement at the price I originally paid. I was told they were looking into it, but it has now been over a week of total radio silence. ​It feels like a complete bait-and-switch. They take your money, ignore you for a month, cancel the order behind your back, and expect you to pay 8x the price for a replacement. Absolutely unacceptable customer service.