Visham M

Terrible Customer service from Morgan Pather Durban branch

My washing machine stopped working. On the 15th of February 2026 I contacted Defy to advise as its a new machine and currently within warranty. Imran from Defy service center Pietermaritzburg did and inspection. Morgan Pather from the Durban branch advised he will order the parts to repair the machine. Until now he has not returned my call. We did a follow with him 3 times but no return call, this is pathetic service. As a pensioner I don't have enough airtime to keep calling. Defy is a excellent brand but some of the people working at Defy are useless....