M
Maharaj
Active since May 2026
2
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2 reviews3 weeks ago
urgent complaint and request immediate executive intervention
Dear Renault South Africa Customer Care, I am writing to formally lodge an urgent complaint and request immediate executive intervention regarding my Renault Kwid 1.0 Climber AMT. Vehicle Details: • Registration Number: CT97RDZN • VIN / Chassis Number: MEEBBA00100817972 • Engine Number: B4DA427E002533 • Owner: Pravesh Maharaj • Selling / Servicing Dealer: Renault Pinetown I purchased this vehicle in 2023 in good faith, expecting a reliable vehicle and professional after-sales support from Renault. Unfortunately, since taking ownership, this vehicle has been plagued by recurring clutch and actuator-related failures which have resulted in repeated breakdowns, workshop visits, inconvenience, financial loss and serious safety concerns for my family. According to Renault's own repair history, the vehicle has repeatedly returned for clutch and actuator-related problems: • March 2024 – Vehicle experienced clutch slipping and required replacement of the clutch kit and release bearing. • April 2024 – Vehicle broke down and was not drivable, requiring replacement of the clutch motor actuator. • December 2025 – Clutch actuator replaced. • December 2025 – Clutch actuator replaced again shortly afterwards. • May 2026 – Vehicle suffered clutch slipping and loss of power uphill. Renault diagnosed collapsed pressure plate fingers and replaced the clutch kit, release bearing and gearbox oil. • Immediately after this repair, the vehicle had to be returned again for further clutch adjustment and attention. The fact that the same clutch and actuator-related components continue to fail despite repeated repairs raises serious concerns regarding the reliability of the vehicle and the effectiveness of the repairs carried out. This matter goes far beyond inconvenience. On at least two separate occasions, my wife was left stranded alone on the side of the road because of these vehicle failures. As a husband, it is deeply upsetting and distressing to know that she was left vulnerable and exposed to serious risks while waiting for assistance. She could have been involved in an accident, stranded in an unsafe area, become the victim of crime, or found herself in a situation where help was not immediately available. No customer should have to worry whether their vehicle will leave them stranded without warning, especially when there is a documented history of recurring failures affecting the same system. The emotional stress, anxiety and concern caused by these incidents have been significant. Every time she leaves home in this vehicle, there is uncer*****y as to whether she will safely reach her destination or whether the vehicle will fail yet again. In addition to the safety concerns, the ongoing repairs have had a severe impact on our daily lives and finances. My wife relies on this vehicle to travel to work. Whenever the vehicle is booked into the dealership, we are left without reliable transportation. In many cases, no vehicle means no work, no income and no compensation for the losses suffered as a result of these recurring failures. Despite the vehicle repeatedly returning for repairs relating to the same faults, Renault Pinetown has refused to provide us with a courtesy vehicle. We have repeatedly found ourselves without transport while trying to resolve problems that are clearly not of our making. The lack of assistance and empathy shown in this regard has been extremely disappointing. We have cooperated with every inspection, every diagnosis and every repair request, yet we continue to suffer the consequences of ongoing failures without meaningful support. At this point, I have honestly reached the stage where I do not know what else to do. We have followed every process, attended every appointment and given Renault every opportunity to rectify these issues. Yet the same problems continue to return. I have lost confidence in the reliability of this vehicle and I am deeply concerned about the safety of my family. I therefore formally request: 1. A full investigation into the vehicle's complete repair history. 2. A written explanation for the repeated clutch and actuator failures. 3. A technical review by Renault South Africa management. 4. An investigation into the service and support provided by Renault Pinetown. 5. Consideration of compensation or goodwill assistance for the repeated inconvenience, loss of use of the vehicle and disruption suffered. 6. A commitment that a courtesy vehicle will be provided whenever the vehicle is retained for recurring repairs. 7. A permanent solution to these ongoing faults rather than continued temporary repairs. 8. Written confirmation of the corrective action Renault South Africa intends taking to resolve this matter once and for all. I trust Renault South Africa will appreciate the seriousness of this matter and provide urgent intervention. Should I not receive a satisfactory response within seven (7) days, I reserve all rights available to me under the Consumer Protection Act and will continue escalating this matter through the Motor Industry Ombudsman of South Africa (MIOSA), the Consumer Goods and Services Ombud, the National Consumer Commission and any other relevant regulatory authorities. I look forward to your urgent response. Kind regards, Pravesh Maharaj 11A Davel Road Ashley Pinetown 3610 Email: [email protected] Contact Number: 0843701302
1 reply
3 weeks ago
Approve on policy
Great service approved in a day accident glad to have taken up this policy
1 reply
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