SM
Scacity M
Active since May 2026
2
Reviews
0
Industries
Reviews
2 reviews3 weeks ago
rates clearance certificate
I am extremely disappointed with the lack of service and response regarding my rates clearance certificate request. The request was submitted on 11-May-2026 at 07:43 and allocated to Jennifer Trollip. Since then, I have followed up several times but have not received any response or meaningful update on the progress of my request. This delay is unacceptable, especially as the certificate is urgently required for a property sale. Despite multiple attempts to obtain assistance, there has been no communication or resolution provided. I am requesting urgent attention to this matter and immediate feedback on the status of the certificate. Customers should not have to follow up repeatedly to receive basic service or updates.
0 replies
3 weeks ago
1Life Direct rewards system.
Very disappointing experience with the 1Life Direct rewards system. I used the Edgars 10% reward on 04 April 2026, entered the amount of R450, and the money was deducted from my bank account immediately. However, no voucher or code was ever issued in the app. On the same weekend, I also attempted to use a 50% movie voucher at Westgate, but the voucher did not work, and I had to pay for the tickets myself. What is even more frustrating is that I have not received any proper feedback since 24-Apr-2026 at 12:04 despite following up. I have been a loyal customer since 2009 and expected far better service and support. Customers should not be left out of pocket because of system failures. I am still waiting for: • A refund of the R450 deducted from my account • Feedback on the failed movie voucher • A proper resolution to this matter I hope this complaint receives the attention it deserves.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (100%)