Easter H

Disappointed customer

I am very disappointed with the service I received from The Bed Shop in Protea Glen. In March, I bought beds from the store and clearly explained several times that I wanted soft beds. Delivery was done on the same day, but when I got home, I discovered that the beds were too high and very firm, which is not what I asked for. I went back to the store to request an exchange for the correct soft beds. On Friday, 15 May, I was told that I must pay R1000 per bed, which is R2000 in total, just to exchange beds that were not what I requested in the first place. This has left me heartbroken, stressed, and disappointed. As a customer, I expected better service, understanding, and fairness. I simply wanted the beds I originally asked and paid for. Under South Africa’s consumer laws, goods should match what was agreed upon at the time of sale.