Amokelane H

Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible

Rea Vaya is ****ming their customers by charging them extra fees per trip, as a new customer to them the experience I had within a week was terrible. You can't get on the bus with no sufficient amount but they go on and charge extra. This is unacceptable. They say I must wait 7days before my matter can be attended to, how do they expect me to get to work/home when they just took my money? This is totally unacceptable and the customer service is very poor, all they say is lock an appeal... The appeal that will be attended to after a week!!! Rea Vaya you better do something about this matter my trip is only R11 but for 3 days I've been charged R60 extra which brings us to R180 that a lot of money. We work hard for that money if you think we just wake up to having money in our hand!!!