Carl W

Hyundai Zambezi

I went to Hyundai Zambezi in Pretoria for a new car. Because I have a balloon payment on my car so rather than exchange for a new car. I met a salesperson at the dealership. His sales manager did the evaluation on my vehicle. Then starts the process of looking for a new car. It’s clearly the salesperson does not have on hand knowledge of the products he is selling. All the questions were answered by Google. After a decision was made, I was taken to the financial consultant for the paperwork and preliminary financial summary. That was on Saturday, So Monday was a public holiday. I got a call that I can come in the Wednesday, car will be ready. On arrival the financial consultant discussed the purchase contract. I wanted a towbar, so that was included. The moment I wanted to sign the contract I realise it is for a 1.5 diesel and not the 2 Liter petrol as agreed on Saturday. I decided to proceed because the cost is still in my budget range. We agreed on the contract and the process went through to the bank finance for the purchase. The deal went through and I was asked to arrange for insurance before vehicle can be taken. I contacted the insurance on the spot and coverage were made for the new vehicle and old vehicle is taken off. After this phone call I received a new purchase contract for the 1.5 diesel because the other contract was wrong it was for a 2 Liter and not a 1.5 diesel. The price suddenly skyrocketed out of my budget. I was not happy about this mishap. I asked the financial officer to provide a financial contract for a 2 Liter. She worked out the correct payment schedule with the correct cashback guarantee. I accepted the deal and requested that they fit the towbar so that we can collect the vehicle the following day. I later contact the dealership and asked them how long it takes for a fitment. It was said 2 hours. I asked them if they can be finished by ten, it was confirmed for ten o’clock. My wife received the vehicle at noon without the fitment because she needed the vehicle to drive to Vereeniging and my old car is already without insurance coverage. The fitment will be arranged on a later date. The Dealership Principle was aware of the whole experience. I sent a complaint to Hyundai South Africa. A lady at the complaint department of Hyundai South Africa contacted me about this. I told her the whole story and told her I will contact the Dealership Principal about my disappointment. The call centre lady told me that apparently, we were in a rush for the vehicle that’s why the towbar was not fitted. The call centre wanted to close the complaint because I said I will phone the principal myself. That is wrong, what it means the dealership can do what they want with out any pressure or accountability. I left a message for the Dealerships Principle of Hyundai Zambezi to contact me. It’s more than two days now. No contact. What I realise is the following: The Salesperson has no knowledge of the products on sale. The Salesperson has no knowledge of the dealership’s processes. He should have booked a time slot at the Service Department. Theres no proper communication. The salesperson gave the wrong details to the financial consultant. All of this is a clear sign that there’s no proper management or training for personnel. Day 5 without numberplates and licence disk. That is not service. The only plus point was the financial consultant that really tried to rectify the problems others made. Thank you for that. It is clear currently that Hyundai South Africa pushing for selling units, customer care is not a priority. Please note that my previous Hyundai was bought at the same dealership in 2020, different personnel. That was a breeze.