Dimakatso M

POOR SERVICE

I am beyond frustrated and deeply dissatisfied with the shocking level of service I received at VW Groblersdal. On Tuesday, 07 April 2026 at 09:00, I arrived for what should have been a basic service — a battery installation and wiper replacement. Instead, I was left sitting at the dealership for the entire day without any meaningful assistance, communication, or sense of urgency from staff. No explanations, no updates — just complete disregard for my time. I was then told to return the following day. I did exactly that, only to be met with the same level of incompetence and neglect. Once again, I was not assisted. What makes this even more unacceptable is that my vehicle is under warranty. Despite this, I was effectively forced into a position where I had no choice but to spend my own money to purchase a battery elsewhere because your team failed to do their job. This is not just poor service — it is a complete failure of accountability, professionalism, and basic customer care. It is unacceptable that a paying customer, with a valid warranty, is treated with such disregard. I will be escalating this matter further and expect accountability for both the financial loss I incurred and the unacceptable treatment I received. Potential customers should seriously reconsider before trusting this dealership with their vehicles.