Chuelan P

Unfair claim rejection due to renter’s failure – despite clear evidence

I am extremely disappointed with the way First Car Rental handled this matter. We were involved in an accident where your client (the renter) was clearly at fault, as he drove into us. An official accident report was completed, and our full third-party details were provided in that report. However, our claim was declined on the basis that your client allegedly failed to submit our details. This is both unfair and unreasonable. The necessary information was already available in the accident report, which your company had access to. It is unacceptable that we, as the innocent third party, are being prejudiced due to your client’s failure to comply with your internal requirements. We had no control over whether your client submitted additional information, yet we are now being penalised for it. We expect First Car Rental to assess claims based on the facts and available evidence — not to reject valid claims due to administrative technicalities caused by your own client. This situation reflects poorly on your claims process and customer fairness. We request that this matter be urgently reviewed and resolved based on the actual merits of the case.