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Active since Apr 2026
8
Reviews
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Reviews
8 reviews2 weeks ago
update
why haven't you guys updated my profile? i swear slow is an understatement, 20 days have passed.
1 reply
1 month ago
assistance needed
Hi guys, thank you so much for assisting me with my previous complaints and issuing my letters, just one more thing, though can you please respond to experian in regards to Ref 37112692 I logged a dispute on my credit report and they haven't done anything yet, their excuse is that you guys are not responding to their investigation in regards to the account, please do respond, and if you have responded please let me know so that I can hold them accountable.
2 replies
1 month ago
Dispute
I logged a dispute with TransUnion, but I still haven’t received any acknowledgement or communication regarding the matter. It honestly feels like I’m dealing with a ghost. the least I expected was confirmation that my dispute was received and being attended to. The lack of communication and transparency is extremely frustrating and disappointing.
1 reply
1 month ago
Dispute query
I am extremely disappointed with the level of service I have received from XDS. After being issued prescription letters, I was provided with an email address to submit my dispute. I sent through all the required information and supporting documents, expecting at the very least an acknowledgement or guidance on the next steps. However, it has now been weeks with absolutely no response.I am aware that disputes can be logged through the app. However, had I received any form of response to my email advising me of this, I would have done so immediately. Instead, I waited for weeks under the impression that my matter was being attended to - only to now realise that nothing has been done. This lack of communication has caused unnecessary delays, and now I am forced to start the process again and wait even longer. All I am asking for is basic communication and proper guidance.
1 reply
1 month ago
dispute query
I am extremely disappointed with the level of service I have received from Experian. After being issued prescription letters, I was provided with an email address to submit my dispute. I sent through all the required information and supporting documents, expecting at the very least an acknowledgement or guidance on the next steps. However, it has now been weeks with absolutely no response. Attempting to follow up has been just as frustrating. Calling in results in hours of waiting with no resolution, and my experience on the WhatsApp chat was equally disappointing. The consultant who assisted me was rude, did not even introduce themselves, and showed no interest in helping resolve my query. I am aware that disputes can be logged through the app. However, had I received any form of response to my email advising me of this, I would have done so immediately. Instead, I waited for weeks under the impression that my matter was being attended to—only to now realise that nothing has been done. This lack of communication has caused unnecessary delays, and now I am forced to start the process again and wait even longer. All I am asking for is basic communication and proper guidance, and I will be reporting this treatment to the National Credit Regulator.
0 replies
1 month ago
dispute query
I am extremely disappointed with the level of service I have received from Experian. After being issued prescription letters, I was provided with an email address to submit my dispute. I sent through all the required information and supporting documents, expecting at the very least an acknowledgement or guidance on the next steps. However, it has now been weeks with absolutely no response. Attempting to follow up has been just as frustrating. Calling in results in hours of waiting with no resolution, and my experience on the WhatsApp chat was equally disappointing. The consultant who assisted me was rude, did not even introduce themselves, and showed no interest in helping resolve my query. I am aware that disputes can be logged through the app. However, had I received any form of response to my email advising me of this, I would have done so immediately. Instead, I waited for weeks under the impression that my matter was being attended to—only to now realise that nothing has been done. This lack of communication has caused unnecessary delays, and now I am forced to start the process again and wait even longer. All I am asking for is basic communication and proper guidance, and I will be reporting this treatment to the National Credit Regulator.
2 replies
1 month ago
Prescription query
I honestly don’t enjoy having to return and leave negative feedback, but unfortunately DMC has left me with no choice. I submitted a prescription query for accounts 38669654 and 36488338, and it has now been weeks without even a basic acknowledgement email. No response, no updates, and no documentation has been provided to either support or dispute my claim. To be fair, the consultants I’ve interacted with have been friendly and genuinely helpful within their capacity. However, there is only so much they can do when the dispute department remains completely unresponsive. The lack of communication from the dispute department is extremely unprofessional. Silence is not a solution. If a dispute is lodged, there are only two reasonable outcomes: Provide the necessary proof and explain why the dispute is invalid, or Acknowledge and process the dispute if it is valid Being ignored entirely is unacceptable. I am simply asking for proper communication and resolution.
3 replies
1 month ago
Prescription query
Account Reference: 37112692 I raised a prescription query on 27 February 2026, and on 09 March 2026 DMC Debt Management confirmed via SMS that they would investigate and revert with feedback on account ref 37112692. I was advised to allow up to 14 days for the query to be resolved. That time frame has passed, and I have received no response.I requested either proof on your side or written confirmation that the account is prescribed in terms of the Prescription Act 68 of 1969. The requested proof included: A full statement of account reflecting the date of last payment Proof of cession (if applicable) Proof of any acknowledgement of debt being re**** on To date, none of the above has been provided.This lack of response and failure to follow up after confirming an investigation is unacceptable.Kindly provide the requested documentation or written confirmation without further delay. Failing that, I will escalate the matter to the National Credit Regulator.
2 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)