Ntsoaki M

Unhappy - Delayed Refund

I am extremely frustrated with the poor service I’ve received from Emeris Finance regarding a refund that is long overdue. In January, I informed Emeris that my company would be paying my daughter’s full annual school fees (including the preregistration fee) by the end of February. Despite this, I was told that my daughter could not be registered unless I paid the preregistration fee upfront. As a result, I made two payments of R3000 each because the first credit card payment was delayed. My company then paid the full annual fees before the end of February, and I submitted proof of this payment on 26 February, clearly requesting a refund of the preregistration amount. To date, I have still not received my refund. Instead, Emeris continues to ask for documents that I have already submitted multiple times. This ongoing back-and-forth is unacceptable, frustrating, and reflects very poor service. I am requesting immediate resolution and payment of my refund without any further delays. This experience has been highly disappointing, and I expect accountability and urgency in resolving this matter.