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Su-Elize Smith
Active since Apr 2026
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1 reviews4 months ago
No refund received after early cancelation, still waiting after 7 weeks
Good day I made a booking online in January 2026 for Easter weekend 3-6 April at Mopani camp. Due to unforseen medical circumstances, I had to cancel our trip which I did online on 28 Feb 2026. I received no confirmation of cancelation or how I will be refunded. I went to the Head office at Groenkloof on 20 March 2026 (due to not getting through telephonically) , where they advised on what to do to request a refund. I did send all the requested information as needed, but have not received my refund yet up to date (today is 15 April 2026). I did receive an email on Sunday 12 April 2026 that my query has been closed, but no refund. Have been on the phone for more than 2 hours at a time with no success talking someone. This is an expensive booking, unfair to wait 7 weeks, no correspondence or assistance.0 replies
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