Yashica M

Defy Pathetic customer service

On the 20th of March 2026, I paid for technicians to come out to check.my tumble dryer. They indicated there is an issue with the element & thats why the machine is not heating. The technician Joseph indicated he will return with the part to fix the machine, over 5 calls to the service center and 3 escalation later he return on the 9th of April to fix the machine He opened up the machine placed the new part and then found the new.part isn't working. He said he will return the same day with the correct part. He did not come through. On the 10th again I called him, he said he will be in on this day to fix the machine. He ****. I tried calling him over 4 times on his cell he refused to answer. I must add that he opened up.my machine and removed replaced faulty parts . I then called their service centre and by this time I was livid. The lady Palesa said that the service department is closed and they cannot contact technicians. The manager of the service department did not call me to check if the job was done. The call centre cannot make calls and they can't even call their service department for assistance because they can't make outgoing calls. Defy your service is pathetic. You have no regard for customers and your staff are ***********. O will never invest in a defy.product again and I will never recommend you to anyone.