Adhil S

4 Months to Process a Refund after they TRIPLE charged me!!

I had a highly disappointing experience with Old Town Italy uMhlanga (part of the Life & Brand Portfolio) that dragged on for nearly four months due to sheer management incompetence. In late November, I was billed three times for a single meal, once via a physical card machine, and twice via Zapper. I spent the next four months constantly emailing their management team (including the Area Manager) trying to get my ****** funds returned. After months of delays, ignored emails, and stonewalling, management finally claimed they couldn't process the refund because "the funds were with Zapper" and tried to shift the blame. However, when I demanded they actually contact Zapper, Zapper located the funds and initiated the refund in less than an hour. It took Old Town Italy nearly four months and legal involvement on my behalf for them to send a single email to their own payment partner. Getting your own money back from an error made by this establishment requires fighting tooth and nail. The food might be good, but the customer service and management at Old Town Italy uMhlanga are non-existent. Proceed with caution.