GH
Gerhard H
Active since Jul 2011
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Professional and Efficient Driving School
Thupello Driving Academy provided excellent service while assisting me with my Code 14 licence. They are professional, friendly, and efficient. I highly recommend them. Thank you for the great experience!
0 replies
15 months ago
Extremely Poor Quality Flooring & Service - Ongoing Issues for Over 2 Years!
Extremely Poor Quality Flooring & Service – Ongoing Issues for Over 2 Years! I am beyond frustrated with CTM and The Installation Company after battling with my Nu-Vinal flooring for over two years since installation in 2022 (Job# 38868). I paid upfront for my entire house to be redone, expecting a high-quality floor that would last for years. Instead, I have been dealing with constant issues, including: Flooring that lifts and loosens repeatedly despite multiple so-called "repairs." Skirtings and corner rounds were reused, full of holes, and improperly reinstalled. Repairs were half-done, with incorrect silicone used and old materials patched together. Spare flooring I paid for was used up, yet the problem persists. Warranty concerns, why do I have to supply my own materials if repairs are covered? Terrible customer service, I have sent multiple messages (last on 20 Jan 2025 & 26 Feb 2025) and was promised repairs, yet I keep waiting with no updates. This experience has been a nightmare. CTM took my money without hesitation, but when it comes to fixing their poor installation, I am left to struggle. I even consider selling my house out of frustration, something that should never happen after investing in new flooring! I DO NOT recommend CTM or The Installation Company for flooring. Their product quality, workmanship, and after-sales service are unacceptable. If I do not receive a proper, permanent solution ASAP, I will be taking this matter further. Avoid CTM at all costs!
3 replies
23 months ago
USELESS SERVICE
With King Price now for a month. My kar was bumped by a family member. His insurance is covering the damage to my car as he is at fault. But before they can assist me so that I can get my car fixed they would like a letter from King Price saying I would not be claiming from my Insurer... since yesterday I have been trying to get such a letter was told I have to submit a claim and then they would cancel the claim so that I can obtain a letter but up to now I'm unable to get a letter and for some reason the claim is with management for a disision... What for only King Price would know aswell they estimate damage of R25000 but don't even know what the damage is so how can you tumb suck an estimate... all I needed was a letter saying I'm not claiming from King Price is it really this difficult?
3 replies
28 months ago
Disappointing Service: A Frustrating Geyser Repair Journey with The Drain Surgeon and Discovery Insure
On January 11, 2024, I encountered a burst geyser, prompting Discovery Insure to engage The Drain Surgeon for repairs. Regrettably, my interaction with them has been far from satisfactory. Despite their professional standing, their lack of punctuality resulted in frequent missed appointments and avoidable additional damage during the process. In my capacity as the client, I found myself directing them on proper installation practices, urging them to forego cutting a hole in the ceiling or opening the roof from outside. Despite my guidance, it seemed they favored shortcuts, even proposing the relocation of the geyser against my advice. Thankfully, I was able to demonstrate the viability of the initial installation location, dispelling their skepticism. The evident lack of attention to detail and perceived laziness on their part led to unnecessary damage to walls, doors, and the ceiling. Consequently, I engaged with Discovery, and a different contractor was appointed to address and rectify these issues. In addition, I had to file a complaint as they neglected to collect the old geyser, initially left in my driveway against our agreement. Upon retrieval, they replaced the pressure regulator with a subpar alternative, significantly impacting my water pressure. My personal plumber confirmed that the low water pressure was a direct result of the inferior replacement they installed. Despite bringing this issue to Discovery's attention, it took three weeks to address a concern that should have been promptly resolved, and as of now, the problem remains unresolved. Throughout this challenging experience, I've had to take time off work on multiple occasions for contractors to address ongoing issues, causing considerable inconvenience. Unfortunately, Discovery's handling of this situation has left me highly dissatisfied, lacking the peace of mind one expects from an insurance provider. The service provided by both Discovery and their appointed contractors, in this instance, has fallen short, emphasizing the need for improvements to ensure a more efficient and customer-centric experience for policyholders.
1 reply
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)