Rian B

Formal Complaint: Lack of Quality Control and Vetting for IT Certification Content

I am writing to express my profound dissatisfaction with the lack of oversight and vetting procedures regarding IT certification courses hosted on your platform. Specifically, I am referring to the course: "FCP_FGT_AD-7.6 Updated to NSE 4 - FortiOS 7.6 Administrator" provided by Tech Hub+ (Empowering Tech Futures) / Charbel D. As a platform that positions itself as a leader in professional development, Udemy’s failure to audit the technical accuracy of high-level IT content is unacceptable. The course in question claims to cover FortiOS 7.6, yet the material is rife with [mention specific issues here, e.g., outdated labs, factual errors, or recycled content from older versions]. My concerns are as follows: Misleading Marketing: The course title explicitly mentions version 7.6, yet the content does not accurately reflect the specific technical changes and command-line updates inherent to that version. Lack of Instructor Vetting: It appears that Udemy allows instructors to publish "updated" materials without verifying their expertise or the validity of their claims. This undermines the credibility of the entire platform. Professional Risk: In the cybersecurity field, incorrect information leads to more than just a failed exam; it leads to misconfigured security appliances and real-world vulnerabilities. By hosting unvetted content, Udemy is indirectly contributing to poor security practices. Course Details for Investigation: Instructor: Tech Hub+ (Empowering Tech Futures) Course Name: FCP_FGT_AD-7.6 Updated to NSE 4 - FortiOS 7.6 Administrator Instructor Profile: https://www.udemy.com/user/charbel-d/ I expect a full refund for this purchase, as the product delivered does not match the description provided. Furthermore, I urge your Quality Assurance team to perform a technical audit of this instructor’s catalog. "Empowering Tech Futures" is a hollow slogan if the information provided is factually incorrect and professionally damaging. I look forward to your prompt response and a resolution to this matter. Sincerely, Concerned User