LP
Lutz P
Active since Mar 2026
2
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2 reviews1 month ago
Bosch Power Tools SA: Ignored safety concerns and incorrect spare parts.
I am extremely frustrated with the lack of service from Bosch Power Tools South Africa. After purchasing a Bosch GCM 12 GDL Professional (Part No. 3 601 M23 601), I found that the dust bag was missing. Although the official manual (1 609 92A 9K7) lists it as standard equipment, I had to struggle to get a replacement. On April 29th, I finally received a delivery, but it was the wrong part (Part No. 1 609 B00 506), which does not fit this machine.The correct part is the Click & Clean Bag (Part No. 2 608 000 841).I have sent multiple emails to Mr. Samson Lebassi to rectify this and requested a collection of the wrong item. Since my last deadline on May 8th, I have been met with complete silence.I am unable to use my machine safely without proper dust extraction. It is disappointing that Bosch, a brand built on quality, ignores safety-related customer complaints and fails to provide the correct parts for their own machinery.I have now escalated this matter to Bosch Headquarters in Germany and will involve the CGSO if this is not resolved immediately.
1 reply
3 months ago
Terrible experience with claims settlement at Santam and the ombudsman involved.
Dear Hallo Peter I own a guesthouse and have been insured with Santam for many years, until I experienced a leak around the swimming pool which caused the paving to sag. Santam sent an assessor and we soon learnt that the claim in its totality was rejected. We took the matter to the Ombud. We asked Santam to please send us the Assessor’s report which they did, but some sections of this report were blacked out (redacted). We thought this was strange and insisted on an unredacted report which we were denied. We were shocked at the lack of transparency from Santam, but we were even more shocked when the Ombud agreed that Santam doesn’t have to be transparent. With a bit of spy work we managed to obtain the original, unredacted report, and as we expected the Assessor recommended payment, as he felt this to be a valid claim. Regardless of the merits of the claim, we can never trust Santam or the Ombud again since their behavior, in our opinion, is highly ********* and borderline *****ulent.
1 reply
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