LT
Lorenzo T
Active since Jan 2026
2
Reviews
0
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Reviews
2 reviews2 months ago
PACKAGE NOT DELIVERED
I am extremely frustrated with the service from Fourways Couriers. My package has been in South Africa for 5 days and has now allegedly been “on the courier vehicle” for three days straight, which makes no sense. This is an urgent delivery, yet I am getting absolutely nowhere trying to resolve it. I have called multiple branches, including the courier vehicle branch, the pta branch, and head office. Either the phones go unanswered, or I am put through with no result. Reception keeps transferring calls, but nothing gets resolved. I was told the driver attempted delivery this morning, which is simply not true. I was present the entire time(Tho at 6AM), and no one arrived or even attempted to contact me. I have two active contact numbers on the system, and neither was called. I then contacted another office staff member directly, as advised by one of your couriers(very helpful) He requested my tracking number, which I provided immediately. Since then, I have received no response despite sending four follow-up messages. On top of that, I have sent two emails to your official address and have received no reply. At this point, it feels like I am being completely ignored while trying to track down something that is both important and urgent. The lack of communication, accountability, and basic service is unacceptable. I need immediate assistance in locating my package and ensuring delivery without further delays.
0 replies
3 months ago
Umalusi issued my certificate quickly, but now ignores all communication about an error
Umalusi issued my certificate quickly, but now ignores all communication about an error I recently app**** to **Umalusi** for a reprint of my Grade 12 / Matric certificate. I want to start by acknowledging that the initial service was actually very good. The certificate was processed and delivered to me much faster than expected. However, when I received the certificate, I noticed that **one of my subjects is missing**. Since then, the experience has been the complete opposite of the original service. I have tried repeatedly to contact Umalusi to resolve this issue. I have been transferred to what I was told is the relevant department or department head, but every single time I am directed to voicemail. I have left multiple voicemail messages explaining the problem and requesting assistance, yet **no one has returned my calls or contacted me back**. This situation is becoming a serious problem for me. My matric certificate is required for **further studies**, and having an incomplete certificate puts me at a disadvantage when submitting documentation. To be clear: * The original reprint service was efficient. * The problem is the **complete lack of response once an issue needs to be corrected**. For an organisation responsible for issuing and verifying national education qualifications, it is extremely frustrating to be unable to get assistance when there is a clear administrative issue. All I need is for someone from Umalusi to **contact me and assist in correcting the missing subject on my certificate**. At this point I would simply appreciate a response and guidance on how this can be corrected as soon as possible.
0 replies
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1 Star
2 (100%)