Active since Dec 2025
Makro Strubensvalley is just as pathetic as the online store and service. After Makro online cancelled my order themselves, they refunded the money which was great. I then went to Strubensvalley to buy the item and have it delivered from the store, which proved to be an even worst mistake. Now I can't even get hold of anyone for the item I bought and still no delivery two days after the appointed date. What a bunch of *********** people and store. I will never trade with Makro in my life ever again and that is a promise.
Delivery for online orders is a freekin' joke. The driver, Kyle Singh, phoned once and I missed his call. I phoned back and he said the delivery will take place after another sms will be sent. An sms was sent but he never came. Checked my cctv cameras and nobody was here.
I would have given a zero rating if I could, so luckily for them it is not possible. Not that I think they would care anyways. I recently bought a Hond motorcycle with rider training included. Both the dealership and I are now struggling to get the training arranged as per their sales pitch. Truly frustrating. Can you imagine what it is going to be like should you need to claim warranty on the bike. Probably should have stuck with the idea of the Suzuki VStrom...so far extremely disappointed.
Money due to me was paid into another account incorrectly and now Hollard can't get my money back from the institution they paid it into. It is also not a small amount either. We are talking about almost R35 000 and now I have to beg for assistance to get my money back.
Empathetic and sincere as to what we were going through and for our loss. Exceptional service every step of the way during the claims process
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