NH
Nonhlanhla H
Active since Dec 2025
2
Reviews
0
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Reviews
2 reviews1 month ago
Wesbank promised 72hr refund, now saying 10 days for R396,451
I’ve been trying to get my refund of R396,451 from Wesbank since 5 May 2026. On 5 May, a Wesbank consultant confirmed the refund would be released within 72 hours. That deadline was Friday 8 May. As of today 14 May 2026, the money has still not reflected in my account. I’ve been enquiring since 5 May. Just now, I spoke to a consultant named *Regan* who said the process “should take 10 days now” with no explanation for the change or delay. Changing the timeline from 72 hours to 10 days without notice, and holding R396,451 for 9+ days, is unfair and causing me serious financial strain. What I want: 1. Immediate processing and payment of the full refund of R396,451 2. Written confirmation with a transaction reference and proof of payment 3. An explanation for why the timeline changed from 72 hours to 10 days If I don’t receive the refund and written confirmation within 48 hours, I will escalate this to the National Credit Regulator and my bank to dispute the transactions Name: Nonhlanhla Philisile Hadebe Email: [email protected] Number: 083 617 4413
2 replies
5 months ago
Failure to honor a client's request with no updates
I have a tax free investment with Sanlam, I sent through a withdrawal and cancellation request October 15th in order to have the funds to pay for my sons school fees in advance since i am now unemployed Up till now as in today the 20th of December Sanlam has not honored the withdrawal and cancellation requests my balance has been adjusted on my dashboard to show it was withdrawn. Every time I query it, they send an automated response pushing the date for payment by 3 or 5 extra days. My broker even tried to find out what was the delay- they ignored her , No Service, Ignored Cancellation Requests & Misleading Waiting Periods not even automated response. I did the affidavit anyway as requested even though they never had such an issue before even when it's time to deduct money from my account they would even take it a day early, Anyway October passed nothing November passed nothing I am being mislead on the turn around time for received the cash its the 20th of December today they've just deducted money again ,no communication no cancelation nothing i am no longer annoyed I am enraged at this point this is really ridiculous and very very unprofessionalI
2 replies
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