NM
Noloyiso M
Active since May 2011
6
Reviews
0
Industries
Reviews
6 reviews3 weeks ago
Unauthorized Debit and Poor Service.
I am utterly disgusted by the level of incompetence and poor service I have received from Tracker. My debit order date has always been the 1st of every month, yet on 23 May you deducted money from my account without my authorization, without notice, and without any explanation. This is completely unacceptable and highly unprofessional. I have been a paying customer for quite some time, and never once has this happened before. Suddenly deciding to debit my account whenever you feel like it is unacceptable behaviour from a company that expects customers to trust them with their services and payments. To make matters worse, when I contacted your office to resolve this issue, nobody was willing to assist me properly. I was passed around and left without answers or a solution. Your customer service is shocking. I want my money refunded back into my account immediately and I expect someone competent to contact me urgently to explain how this happened. If this matter is not resolved without delay, you can cancel my contract because I refuse to continue supporting a company that treats customers this way. I am beyond frustrated and expect urgent action on this matter.
2 replies
14 months ago
Undelivered parcel and lies from customer service consultant
On the 18 March I went to courier guy CT airport to send 3 piece parcel. I specifically asked for service that requires my parcel to be delivered by Monday the 24th. Monday my parcel was not delivered, I called their customer 5 times spoke with Lerato twice who told me my parcel would be delivered before 4pm. I called after 4pm she told me that the driver is still on his way. I also spoke to one consultant who confirmed with their operations manager Matthew that indeed the parcel will be delivered. I was also in awe that driver had portion of my parcel and the other portion was at the Boksburg Kiosk how I don’t know and no one could give me explanation. I am soo angry at the lies and misleading that I got form the consultants, the inconvenience of not getting my parcel on time when I had paid full amount for the services to get my parcel delivered on time. Not to speak about my airtime to call the customer care with no one offering to call me back. The same Lerato said she would call me back and failed to do so. It’s sickening what is happening because delivering the parcel a day later is useless for me and it’s purpose. Am soo disgusted at the service I received from the courier guy after paying so much to get my parcel delivered.
0 replies
28 months ago
Bad service
I am utterly disgusted by the service am getting from tracker. Since last week I have been trying to get tracker to instal a tracker in my car. Appointment was scheduled twice which was not honoured by their technicians. I called today I spoke to Zintle (scheduling dept) who was not bothered. She put me to Sifiso her supervisor who didn’t know what he was doing. Am soo ****ed because now after the unit has been installed they have the incorrect information for my car. If am struggling now with minor things how much more if anything happens to the car? Tracker is so *********** including their staff who didn’t know what they are doing. It’s soo frustrating and pathetic how they treat their clients. They can just lemme know where if I have to take my car else where. You spend money calling them and yet still not return your call.
2 replies
51 months ago
Terrible service and network
I am utterly disgusted with the service that I am getting from Rain, 2 days ago I logged a complaint (Request #12384677) in regards to my network being slow. I received a reply from Tshepo. I requested a callback but none has called me. I just called their call center now still no help am being told there's nothing they can do I must wait for Tshepo to call me. I am very upset with this company, R500 is a lot of money to pay for a 5G network that is not working and you are told that there's nothing they can do. Not even a courtesy call to try to resolve the issue, let alone to try and dispatch a technician that can come and look at the problem. I am sitting with a router that is showing GREEN LIGHT let alone I cant even connect a cellphone, a mere cellphone. I need urgent assist or let me know if I should move to another service provider because you just don't care about your clients at all but you're faithful and committed when it goes to debiting the funds every month
1 reply
57 months ago
Booking Pending while payment has gone through - REF JPUTNT
On the 6th of September, I purchased a ticket online for 3 passengers and made payment via the SID option. To this day I have not received any reference for my ticket. Last week I have been in constant communication with [email protected] who has also decided to ignore my emails. I am so disgusted by the terrible service that am getting from the airline. I have sent proof of payment, I have checked with my bank the funds have been paid. I am spending money on airtime and still no service. I spent more that 100 on airtime this morning only to be told that the payment department is not in and they will still check the status of my flight. What is it that I need to do for my booking to be confirmed, Kulula doesn't care about their clients and no one has the decency to call back/ email / even update that is how terrible they are. This is very frustrating because you call the company its either they don't answer or you spend more than 20 mins on hold, you really don't care about your customers.
0 replies
60 months ago
No service at all - Policy Amendment
I have been with this insurance for years and I have never made and request nor defaulted on my payments. I am utterly disgusted at the service I have been getting it's going for the 3rd week trying to amend my policy to no avail. You send an email only to be replied to a day after, you indicate that the matter is urgent and no one seems to care at all. For the first time that I have made contact with the insurer, the service I am getting is shocking. This is so frustrating to the core, being sent from pillar to post, today you speak to this consulted, tomorrow you call again and have to explain your story again. for amending a policy one has to suffer while debit is going through my account.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
6 (100%)