MV
Marie Van der Berg
Active since Nov 2025
2
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0
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Reviews
2 reviews1 month ago
No response to policy cancellation!
During the call I explained to the consultant that taking out a policy is not within my budget at the moment, but she continued with the process. During the call, a message appeared three times that required me to either accept or decline. Each time I attempted to decline, my phone froze, preventing me from properly responding. Despite this, when I checked my banking app afterwards, I noticed that there were three scheduled payments loaded for the policy, which I did not authorise. I sent an email yesterday to address this matter and received an automated response. I followed up again today, but only received an automated reply stating that there will be delays due to the public holiday. The delay in responding is also a serious concern, as it may affect the cooling-off period. I do not accept any situation where delays on your side result in me being told that I am no longer able to cancel the policy. This has been a very frustrating experience, especially since I made it clear from the beginning that it is not in my budget and was unable to properly decline due to technical issues.
2 replies
4 months ago
Bad food
Extremely disappointed with our experience. We paid R360 per person upfront and expected food that was at least safe and enjoyable. We understand that Hartebee****rt is in North West, South Africa, and that seafood will not be freshly caught — however, it should never be off or taste this bad. The starter was the only part of the meal that was acceptable. Unfortunately, the rest of the food was bland and lacked flavour, and the fish was clearly off. The quality was so poor that we left after the main course, despite having paid in full. Shortly after eating, everyone at our table experienced food poisoning, which points to a serious food safety issue. At R360 per person, this is extremely expensive for food of such poor quality. Paying upfront and then leaving ill is unacceptable. This experience fell far below acceptable standards, we cannot recommend De Vette Mossel Hartebee****rt.
0 replies
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1 Star
2 (100%)