Christiaan L

Unhappy Customer

I am extremely disappointed with the quality of the aluminium sliding door I received from this supplier. The frame arrived visibly damaged, with the aluminium mullion badly bent and dented before installation even began. It is very clear that this type of damage happened during handling, delivery, or packaging – not on site after reviewing camera footage. When I raised the issue, the supplier refused to accept responsibility and tried to push the blame elsewhere, instead of standing behind their product. This is unacceptable, especially considering the cost of aluminium doors and the trust customers place in a supplier to deliver undamaged, high-quality goods. A company should take accountability when a product arrives defective, but instead I was met with excuses and no resolution. This lack of customer service and unwillingness to honour their responsibility has left me very dissatisfied. I would strongly caution anyone considering buying from this supplier to think twice – both for the risk of receiving damaged goods and for the poor after-sales support.