UM
unathi M
Active since Apr 2011
97
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97 reviews3 weeks ago
Follow-up to my ongoing complaint regarding Old Mutual Greenlight Policy 15162218.
Today is 23 May 2026, and this matter still remains unresolved despite repeated follow-ups, branch visits, emails, and previous HelloPeter complaints. This is now no longer a once-off debit order issue. It has become an ongoing administrative failure on a long-standing life cover policy. I have maintained this policy for more than 10 years with a consistent payment history and have never defaulted on payments. After changing my banking details from Nedbank to Absa: my personal Old Mutual life cover policy was updated correctly and continues debiting successfully, but the Greenlight policy in my husband’s name still has not been correctly processed. As a result, the debit order on this policy has now failed for multiple months despite my continuous attempts to resolve the issue proactively. I have visited the Palabora Old Mutual branch multiple times, including again today, and each time I am informed that the person responsible for life cover matters is unavailable. I cannot continue chasing resolution on a policy that I have consistently maintained for over a decade while Old Mutual fails to properly administer the account. What concerns me most is the risk this ongoing failure may create against the policy itself despite: repeated emails, confirmations that updates were processed, branch visits, and direct engagements following my previous complaint. At this stage, I require urgent senior intervention, written confirmation that the policy remains fully active and protected, and immediate correction of the ongoing debit order processing failure. This matter has gone on far too long without proper resolution.
1 reply
2 months ago
FORMAL DISPUTE – Policy 15162218 – Incorrect Lapse and Debit Order Processing Failure
I am formally disputing the status of my Old Mutual Greenlight policy (Policy Number: 15162218). Your recent communication states that my policy lapsed on 02/06/2023 and cannot be reinstated. This is inconsistent with my payment history, your own communications, and your handling of my recent banking change. For clarity: I have maintained this policy for over 7 years with consistent monthly premiums of R617. Premiums were successfully debited in January, February, and March 2026. In March 2026, I requested a banking change from Nedbank to Absa for my policies. This banking change was successfully processed on my main Old Mutual policy, and the debit was collected accordingly. However, the same change was not implemented on my Old Mutual Greenlight policy. On 27 March 2026, I received communication requesting completion of a debit order mandate, confirming that the policy was active at that time. I further received email communication on 3 April confirming that my banking details had been updated from Nedbank to Absa. This was also confirmed during my branch visit on 10 April 2026 (Ref: CEB260467222). Despite this, the April debit on the Greenlight policy did not process due to the banking change not being correctly implemented. I have now been informed that: The policy has lapsed and cannot be reinstated, and The policy allegedly lapsed on 02/06/2023 This creates a material contradiction. If the policy lapsed in June 2023: Premiums should not have continued to be collected in 2026 A banking change should not have been processed in March 2026 The policy should not have been recognised and serviced at branch level in April 2026 Additionally, the missed April premium was a direct result of incomplete implementation of my banking change, not non-payment on my part. I was also informed during my branch visit that the policy would be reinstated. It is therefore concerning that I was subsequently advised on 12 April that reinstatement is no longer possible. In over 7 years of holding this policy, I have never missed a payment. The current outcome appears to be the result of internal administrative failure rather than any default on my part. Accordingly, one of the following must apply: The policy did not lapse and must be reinstated immediately with full benefits intact, or The policy lapsed in 2023, in which case all premiums collected thereafter must be refunded in full, with applicable interest Given my payment history and the administrative failure in processing my banking change, the current outcome is neither reasonable nor consistent with fair treatment. I require written confirmation within 5 working days of: The correct policy status Reinstatement or full refund with interest A clear explanation of how premiums continued to be collected on a supposedly lapsed policy Failing this, I will proceed with escalation to the Ombudsman for Long-term Insurance and pursue recovery through all available channels. Kind regards Miss Mabunda
1 reply
6 months ago
Service Breakdown: Old Mutual Still Not Issuing Mandatory Cession Letter
I have now been waiting three weeks for the noted-interest letter from Old Mutual Life Cover. I have a home loan with Nedbank, and the attorneys cannot proceed with the registration until Old Mutual issues the confirmation of the security cession. Between my advisor, who unfortunately has very limited product knowledge, and the Old Mutual back office with its slow turnaround times and constant red tape, the entire process has become unnecessarily painful. Clients are left frustrated and without answers. Even the complaints line is ineffective. The website does not allow you to lodge anything, and when you call, you are simply told that your address is “incorrect” and the call is ended. How can a simple, standard document take weeks to prepare? All that is required is a confirmation that the policy has sufficient cover for the amount to be ceded. The attorneys have been holding the file for weeks because of this one outstanding document. I requested my advisor to escalate the matter, yet we are still waiting with no communication or progress. This experience has been deeply disappointing. If this is the level of service while I am still alive, I shudder to think what will happen when my children need assistance one day. At this point, I am seriously considering moving my business elsewhere. I need this resolved as a matter of urgency.
1 reply
10 months ago
Abuse - Endless Calls on Settled Debt, Refusal to Listen
I settled my account with Pay Just Now within two months, and the account reflects a zero balance. Proof of payment and settlement letters were sent multiple times via email, yet Nimble Group continues to hound me with relentless calls every single day. Despite repeated explanations and clear evidence, they refuse to acknowledge that the debt is closed. This is harassment and abuse. No customer should be subjected to endless calls on an already-settled account. This type of ruthless disregard for people’s dignity is unacceptable. Nimble Group needs to correct their records and put an immediate stop to this behaviour.
1 reply
27 months ago
Old Mutual Refuses to Pay Beneficiaries, Requires Estate Late Account for Deceased Four Years Ago.
Old Mutual has caused significant delays and frustration by requesting endless documents from my siblings and me since November 2023, following the passing of our mother in March 2020. In November of last year, Old Mutual informed us of a policy in our mother's name with funds that needed to be claimed. Despite providing our identity documents and bank statements, they are now refusing to release the funds, insisting that we open a late estate account in our mother's name. This request is unreasonable, as the investments name my brother and me as beneficiaries, and the amount in question is less than R3000. It is clear from the policy owner's instructions that we are the intended beneficiaries, yet Old Mutual continues to make excuses, such as requesting my late sister's death certificate and an affidavit due to a misspelling. This situation is causing unnecessary distress, as we should not have to revisit the trauma of our mother's passing four years later due to Old Mutual's refusal to listen to reason. Their handling of this matter is deeply disappointing, and it reflects poorly on their commitment to customer care.
1 reply
52 months ago
Audi fails to offer a courtesy car and accommodation
I have been an Audi customer for more than 4 years. I own a Q3, which was due for service and I took it to Polokwane branch on the 17th Feb 2022. I was informed that day, they found a leak and they need to stripe the car to find where its leaking. I am a resident of Phalaborwa town (2 and half hours drive away). I decided to book a b&b and stay over. The following day, I was told it's a pipe and they (Polokwane branch) do not have the parts in stock. They also do not have any cars at the dealership to loan me. The branch then, contacted Audi SA to organize for me a courtesy car. It took the whole day of the 18th and around 5pm I was told, Avis Polokwane does not have cars. By this time I have checked out of the b&b and I am expected to be travelling to Pretoria. I found myself stranded and all I was told is "even in Pretoria Avis does not have cars", we cannot help you. You will have to wait for Monday. What type of pathetic, non compassion service is this? What if I was ****d and or killed? I was also told, we do not pay for accomodation for clients unless, Audi SA books for you. Oh, worse... Please remember that Audi does not guarantee mobility. I am very disappointed, as I had to get lifts to get to Pretoria and even now, I do not know how I am going to travel 700ks back to Phalaborwa.
0 replies
54 months ago
Nedbank insurance overdraft insurance debit orders with no overdraft
Nedbank insurance/ Nedgroup life has been debiting my current account for 12 consecutive months for an overdraft facility insurance after settlement. I have now asked for a refund of a year worth monthly debits and they are giving me a runaround and do not want to pay me. Please refund me, how could you take premiums for a full year when I do not have any overdraft facility?
0 replies
62 months ago
Capitec in cohoots with Clientèle to scam clients unauthorised debit orders
I am inclined to believe that Caputec Bank particularly (Thulamahashe branch) are in cohoots with Clientèle funeral plan and other 419 scammers to steal money from innocent and ignorant South Afticans. What is the ombudsman doing about Clientèle debuting money from people whom they do not have contracts with. Moreover what does FSCA and FAIS have to say about Capitec's unscrupulous manner in which they handle client's money and the protection there off. 1. My mother's account was cleaned out after a scamner did a sim swap of the cellphone number from Vodacom to Cell C. Once my mother realised this, she went to Capite Thulamahashe to inform them of the issue (24/04) they assured her that all channels have been blocked and no will can be transferred from her account (She was happy when she left the branch). 3 days later her account was cleaned out to ZERO. And, now the banker, branch manager and the bank does not want to take responsibility and account gir what happened. They were notified on time. R5400.00 may not be a lot of money to the rich, but to my mother it is all that she had. 2. Now my own issue us the "inability by Capitec to reverse unauthorized debit orders" from Clientele. I do not have any contract / agreement / account nor did I even have any knowledge of their products, but somehow they are debiting R324.00 from my account each time there is a deposit or some money in my account. It is as if they are monitoring it. Capitec refuses to reverse these transactions duspite being told, I have no dealings with Clientèle. What is worse it is not just me, there are other people whom I know who have the same issue and Capitec Thulamahashe refuses to help us.
1 reply
63 months ago
Clientele taking Our Money Unauthorised Debit Orders using Capitec Bank
Clientele is taking advantage of the uneducated, unemployed and ignorant South Africans. I have had Clientele life debit money out of my Capitec bank account to the value of of R324.00. This has happened for 4 consecutive months. For an unemployed South African that is a lot of money. I WANT MY MONEY BACK. I was told this cannot be reversed because I consented. I HAVE NEVER AGREED TO ANY DEBIT ORDER OR JOINED ANY INSURANCE COVER OVER THE PHONE. These people a fraudsters frustrating the defenseless. The same thing has happened to TWO OF MY COUSINS AS WELL. Where unauthorised MONTHLY DEBIT ORDERS have taken their children's grant money. THISBPURE EVIL and UNACCEPTABLE. Clientele must account for eating the innocents money. I do not know if Clientele and Capitec are in cahoots in this. Where unauthorised debit orders by Clientel takes their money.
2 replies
69 months ago
Unethical cancelation of a deaceased policy and debit the bank accont
My late mom had a colour insurance cover with dial direct. After her passing, i notified them. They requested all the death documentation. And the 6 months clause where the insurance premiums are supposed to be covered automatically was to kick in. I am very disappointed that, instead Dial direct cancelled my mom's insurance cover. They kept wanting to debit my late mother's account. Thay have been phoning me demanding payment. How unethical is this behaviour, i am horrified.
1 reply
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