JB
Jordan B
Active since Jun 2025
3
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0
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3 reviews2 weeks ago
Key Health neglects ...
Key Health neglects members and fails to adhere to policy
3 replies
8 months ago
This is the second incident I am encountering with Key Health
This is the second incident I am encountering with Key Health. They neglected to update my dependent’s information on my profile for the second time in 4 months. I asked for my dependent to be removed, allowing for the notice period of 1 month. This request was confirmed via call but not actioned until the dependent’s membership fee was deducted from my account on 1 October. I have been in contact with the company 3 times since then to request a refund. The most recent interactions have both informed me that it will be paid on the “next payment run” which was supposed to be last week Sunday (12 October 2025). This company lacks consistency and responsibility. The consumers are left wit the consequences of the company’s negligent actions.
4 replies
11 months ago
Two weeks ago, I received an SMS from KeyHealth stating that I owed money
Two weeks ago, I received an SMS from KeyHealth stating that I owed money. I submitted a query via the app and was informed that my dependent’s status had changed to “adult” when their student status ended in February 2025. However, I was never notified of this change, and no adjustments were made to my debit order. Interestingly, I was informed of the annual increase, and the debit order was updated accordingly—yet no such update or communication occurred when my dependent’s rate changed in March. I requested clarity and declined to accept responsibility for the outstanding amount, as the failure to communicate and debit correctly lies with KeyHealth. I was told I could apply to repay the balance over four months.
3 replies
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