JP
Jared P
Active since May 2025
2
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0
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Reviews
2 reviews9 months ago
PAXI never delivers
PAXI is by far the worst delivery service I have ever dealt with. My parcel was meant to arrive on 2 September 2025 — it is now 4 September and nothing has been delivered. I have wasted my time contacting PAXI over and over: Facebook, WhatsApp, email, and even a call from a so-called supervisor who promised a follow-up. As expected, nothing happened. Empty promises, zero communication, and absolutely no accountability. This is not just my experience — countless other people are going through the same thing. Clearly, PAXI does not care about its customers or its reputation. The service is unreliable, dishonest, and completely unprofessional. After this nightmare, I will never use PAXI again and I will warn everyone I know to stay away from them
0 replies
13 months ago
Going against the LAW
Firstly, the employees at this LEGO store—both in their physical locations and online—are consistently unfriendly. However, there is a more serious issue that cannot be ignored. The website states that sale items cannot be returned. However, according to the Consumer Protection Act (CPA) and section 44 of the Electronic Communications and Transactions Act (ECTA), South African consumers are legally entitled to a cooling-off period. This means customers have the right to return goods purchased online within seven days of receiving them, regardless of the store’s internal policies. A company’s return policy cannot override this legal right. This kind of disregard for consumer law is unacceptable and needs to change. If LEGO does not amend its return policy to comply with the law, customers should consider lodging a complaint with the Consumer Goods and Services Ombud.
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