MS
Martin S
Active since Mar 2011
4
Reviews
0
Industries
Reviews
4 reviews35 months ago
Dealership of Unroadworthy Cars
Bought an Audi A5 from this dealership. The car came with a check engine light. They took the car in for their mechanics to repair more than three times with the fault re-occurring. After driving the car for more that 1500 km, it was handed back to me with the resolution that I must take it to my mechanic. No respect for Consumer Rights and poor business ethics.
0 replies
103 months ago
Disrespectful communication
This year I put in two claims. The first was for a cracked windscreen as a result of a stone that fell from a truck. The second was a hail claim due to a natural disaster in Roodepoort, Johannesburg. On 18th December 2017 I received a letter from Greta Goosen suggesting the following: "We urge you to take steps to improve your claims profile and where possible minimize the occurrence of future claims" As an insurer, I need your services for peace of mind and assistance in time of damage to my property. Now this condescending letter suggests that I was reckless to drive behind a truck until it was safe to overtake, and for some reason did not do enough to stop the natural disaster. Please advise on steps to take to avoid lodging such claims. Currently the only thing I can think of is to seize driving my vehicle, in which case I will not need your services. Yes, my risk profile may have changed, but this change gives you no right to treat me with this level of disrespect.
1 reply
107 months ago
Poor QA and Repairs Turnaround
I had purchased a TUDOR Corner Suit from the web shop. This couch arrived with a defect where the Velcro strap at the back of one of the sections was not attached. This strap is used to attach the loose fabric of the reclining sections to the couch. This did not worry me too much seeing that this couch comes with a two year warranty. This warranty however ended up being the cause of my distress. Rochester (now part of the JD Group) no longer does on-site repairs, as such the couch was collected for repairs. An inconvenience, but one that most can live with. The problem however comes in with regards to their turnaround time. At the time of me typing this review, my couch had been in for repairs for OVER SEVEN WEEKS. The staff at Rochester is doing nothing else but giving me the run around and I am extremely frustrated by having spend a handsome amount of money for such poor service. I regret my purchase. Perhaps I should have gotten a cheaper couch from Coricraft.
0 replies
126 months ago
Smooth CD Return
I am thoroughly impressed. The same enthusiasm, great attitude and friendliness as when I bought the CD was shown when I returned it.<br> The process was painfree and I like that I was encouraged to rerurn the CD to ensure my satisfaction.<br> <br> Cant wait to make my next purchase.
1 reply
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)