SS
Sheetal S
Active since Mar 2025
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
Extremely disappointing stay at Peermont Metcourt, Emperors Palace.
As regular guests, we have stayed here multiple times and have let many issues slide in the past, but this recent stay was completely unacceptable. From day one, the treatment from staff was disrespectful. A security guard was rude when we tried to park in a disabled parking bay, despite having a disability sign clearly displayed and a person with a visible disability in the car. We explained the situation, including that the sign had been damaged by the car wash at Emperors Palace, yet he still refused to assist. His response of “so go and complain” was shocking and gives the impression that staff feel they are not held accountable for the way they treat customers. Housekeeping was equally poor. One of the cleaning ladies was exceptionally rude, and we had to ask multiple times for basic necessities like toilet paper and tissues. The rooms were not cleaned properly at all — sticky floors, dusty counters, filthy cups, and dirty towels left behind. This is far below the standard expected from a hotel of this calibre. The maintenance issues were just as bad. The WiFi was horrible and dropped constantly throughout our stay. The drains were clogged, which we reported, and the showers and bathrooms had a terrible smell. To make matters worse, on the second last day, three of our rooms flooded. We were moved to other rooms, but there were no porters available to help us with our luggage and belongings. Staff had to call someone in from another hotel, which only added to the inconvenience. The way this incident was handled was unacceptable. A lady, who was initially presented as the manager, was rude, condescending, and accusatory. She later contradicted this by saying she was not the manager. Instead of taking responsibility for the hotel’s obvious maintenance failures, she attempted to blame us and told us to expect an incident report. Her tone and attitude were completely inappropriate. We were inconvenienced, yet she did not apologise. On top of everything else, there was also an insect and pest problem in the rooms. What is most concerning is that during a busy Easter weekend, there appeared to be no management available at the hotel to properly assist guests with serious issues. Do not expect management support if something goes wrong. There are already multiple reviews online mentioning clogged drains and similar maintenance issues, which suggests this is an ongoing problem that the hotel has failed to address. Rather than taking accountability, it feels like staff are more interested in shifting blame. Emperors Palace seriously needs to train its hotel staff to treat customers with respect and urgently address the maintenance and hygiene issues at this property. This experience was unacceptable on every level, and as regulars, we are extremely disappointed and want answers.
0 replies
7 months ago
Exceptional service from an advisor
We would like to express our sincere appreciation for the outstanding service provided by Muxe Mhlongo. Throughout our interactions, Muxe has demonstrated exceptional professionalism, deep knowledge, and a genuine commitment to helping us achieve the best outcomes. As an advisor, Muxe consistently upholds the company’s ethos of integrity, excellence, and customer care. He takes the time to truly understand our needs, offers clear and insightful guidance, and ensures that every detail is handled with care and precision. His approachable manner, attention to detail, and proactive support have made a lasting positive impression. It’s clear that Muxe takes great pride in his work and in representing the company to the highest standard. We commend Muxe for his excellent service and the positive experience he continues to deliver. Thank you, Muxe, for your dedication and professionalism — you are a credit to your team and the company.
1 reply
10 months ago
Exceptional Service and Incredible Food!
We had the absolute pleasure of being served by Memory at Platia, and she truly made our dining experience unforgettable. From the moment we arrived, Memory welcomed us with such warmth and kindness – it felt like we were being looked after by a friend. She was not only incredibly attentive but also radiated genuine positivity and care in everything she did. Memory is the kind of person who turns a great meal into a memorable occasion. Her professionalism, friendly nature, and sincere hospitality make her a true asset to Platia. It’s rare to come across someone so naturally gifted in customer service – she made us feel valued, comfortable, and completely at home. And as for the food? Absolutely amazing. Every dish was packed with flavor, beautifully presented, and clearly made with love. The combination of delicious cuisine and Memory’s outstanding service made our visit one to remember. Highly recommend Platia – and if you’re lucky enough to be served by Memory, you’re in for something special!
0 replies
12 months ago
Extremely Disappointed – Standards at Metcourt Have Dropped Drastically
As regular guests of the Metcourt Hotel at Emperors Palace, we are appalled by how far the standards have fallen. What used to be a convenient and pleasant stay has now turned into a consistently frustrating experience — and sadly, this most recent visit was the worst yet. Let’s start with the breakfast staff. The ladies working in the breakfast area, at the front are beyond rude — it’s as if they’ve been instructed to treat guests with disdain. The attitude is condescending, and they carry themselves with a superiority complex that is both unwarranted and completely unprofessional. This is not a one-off experience; we’ve noticed this same unacceptable behavior over multiple stays. At this point, it seems deeply ingrained in the service culture, which is unacceptable for a hotel of this supposed caliber. We are demanding a formal apology for the way we’ve been treated. Unfortunately, the problems don’t end there. The rooms are barely functional. On this stay alone, the air conditioning was faulty, which left the room stuffy and uncomfortable. Half the appliances simply don’t work — lights flicker or don’t switch on, plugs are loose, and maintenance seems to be nonexistent. The TV doesn’t work properly, cutting out channels and freezing regularly. As for the WiFi, it’s practically unusable. In 2025, this is inexcusable — especially for a hotel that charges “premium rates”. We’ve been loyal to Metcourt for a long time, but at this rate, we’re seriously reconsidering. The consistent lack of respect from the breakfast staff, coupled with the rapidly deteriorating condition of the rooms and unreliable amenities, has left us feeling deeply disappointed. If management is reading this, you owe your guests better — and you certainly owe us an apology. Fix your staff. Fix your rooms. Or you’ll keep losing the guests who used to believe in this place.
0 replies
15 months ago
Appalling customer service
I am extremely dissatisfied with the shocking level of customer service I’ve received from Planet Fitness. I’ve been trying to resolve multiple issues, but the rudeness and incompetence I’ve encountered are completely unacceptable. I’ve been waiting for a callback since Monday, yet when it comes to signing a contract, you’re immediately contacted. This makes it clear that my concerns are not being taken seriously. I requested to cancel my membership, but I still haven’t received any follow-up. Additionally, the website has been conveniently down on the page where I need to request an urgent callback, and your WhatsApp account has been completely unhelpful, leaving me with no support. I paid both my membership and my brother’s membership in full, yet I’ve been told we are in arrears. No one has provided a satisfactory explanation for this, which is completely unacceptable. To make matters worse, our tags don’t work, and we’ve been unable to access the gym despite the payments being made. This is beyond frustrating. I’ve also noticed that reps come and go frequently, and honestly, it makes sense—it's clear they don’t know what they’re doing. The sales reps I’ve dealt with have been more interested in making a quick sale than addressing my legitimate concerns. If you think the managers would be able to help, then think again because they’re exactly the same. Their lack of professionalism and basic customer service skills is appalling. The customer service department is another issue, they are so rude and unprofessional, one of the lady’s in the department spoke over me and actually hung up on me when I tried to resolve the issue. Planet fitness needs to do better. The level of service I’ve experienced is completely unacceptable, and I strongly advise others to take their business elsewhere. I will certainly be doing so.
1 reply
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)