J
Jabulile
Active since Feb 2025
4
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0
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Reviews
4 reviews1 month ago
Poor communication, lack of transparency, inconsistent information
I recently had a very disappointing experience with my insurance claim after my tyre was damaged by a pothole. From the beginning, communication was extremely poor. I was assisted by a consultant named Palesa Kek, but responses were slow and unclear, despite me explaining that the matter was urgent as I needed to travel and the following day was a public holiday. Due to the lack of timely feedback, I informed her that I would proceed to a tyre fitment centre at my own cost and submit the invoice. I was later advised by another consultant via the call centre to go ahead and do so because of the urgency. After this, I was told by Palesa that my claim had been approved for R3,000. She confirmed that this was the amount I would receive, even though I had been quoted R3,600 at the tyre fitment centre, which I accepted and understood. However, when I finally received the settlement document, the amount had been reduced to approximately R2,600. This reduction was never clearly communicated to me beforehand. I only became aware of it after I had already paid out of pocket, leaving me with no real option but to accept the lower amount. This situation could have been completely avoided with proper and timely communication. Instead, I was forced to make an urgent decision without full information, which ultimately cost me money. Overall, the service was marked by poor communication, lack of transparency, and inconsistent information. As a paying client, this experience was both frustrating and unfair.
1 reply
10 months ago
Unhappy with service
After having my tyre serviced at Supa Quick Lenasia, I was shocked to discover that a sticker had been placed on the back of my car without my consent. When I returned to the branch today to address the issue, the staff immediately removed the sticker, which confirms it was done while my vehicle was under your care. However, none of the staff took responsibility, and the overall attitude was dismissive and unprofessional. At no point was I informed or asked for permission to have any promotional or branding material app**** to my car. This is a serious violation of my rights as a customer and a vehicle owner. My car is not a platform for unsolicited advertising, and I find this behaviour unacceptable. Will definitely not be using your services again
0 replies
11 months ago
Worst service ever
Terrible Service – I’m Done with This Dealership This BMW dealership is a complete disappointment. I was told my car would be covered under the motor plan — only to be hit with a R3,100 bill hours later. Why wasn’t this clarified upfront? On top of that, I dropped off my car at 7am, and only got told around 1pm that I’d have to fetch it the next day because they still needed to “test and wash” it. The next day, I checked my car tracker and saw it had been parked for over an hour. No call. No update. I had to call them myself — and only then did Getruida Westhuizen inform me that the car was ready. So if I didn’t follow up, my car would’ve just sat there. Unbelievable. This isn’t even the first time their service has been ridiculous. On 26 June, I came in to change both car key batteries (which were dead). Franscois van Reinsburg told me he’d only do one and I’d have to come back the following week for the second. Why? No explanation. It takes less than five minutes to change a key battery. The same Getruida then tells me I need to make another appointment for my key. This dealership clearly doesn’t respect people’s time, money, or trust. The service is slow, disorganized, and just plain poor. I will never take my car back there again. I wish I had read the reviews before going — they were spot on.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)