Thabiso T

Hyundai Sandton

I am writing to formally express my dissatisfaction with the service I have received from Hyundai Sandton following the purchase of my vehicle in December. From the beginning, the process was inconsistent and frustrating, largely due to incorrect information provided during the sale by a gentleman named Geff. At the time of purchase, I was explicitly promised a spare key. However, it is now March and I have yet to receive it. In an effort to resolve this, I have personally made multiple trips between the dealership and Legends Locksmith, where I must commend Brad for his professionalism and assistance. Despite this, the dealership (Lindiwe who I spoke to personally)has failed to follow through on her commitments. I have repeatedly had to initiate follow ups myself, as communication from the team has been minimal to non-existent. This is unacceptable. I have visited the dealership numerous times, only to be redirected from one person to another, with no clear accountability or resolution. It is extremely disappointing that, as a loyal supporter of the Hyundai brand, I have had to escalate this matter to senior management just to see some movement. As it stands, I have been forced to arrange and potentially pay for the spare key myself, at an additional cost of approximately R5,000. An expense that should never have been mine to bear, as the key was part of the original agreement. This entire experience has left me feeling undervalued as a customer. It is disheartening that once the sale is completed, the level of care and responsibility appears to diminish entirely. Not cool man