RL
Rakhee Lakhraj-Govender
Active since Jan 2025
2
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2 reviews1 month ago
Pathetic ustomer service
I am deeply disturbed by the treatment I received at the Kauai in Sunninghill virgin active, Jhb. I habern purchasing a Smoothie every Sunday for over a year.. As I am not a gym member, I have to wait at the counter outside Kauai. The usual ladies Rose and Pilile were not present today. The new lady took my phone to scan for points and completely ignored me in attempts to retrieve my phone. My phone was out of site for more than 5 to 10 minutes and I could do nothing. I eventually got the Virgin active staff member to get the ladies to respond. Whilst the ladies laughing (ukhile, I think) at me was highly inppropriate, the real concern is what was the motive.
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11 months ago
Harsh treatment
I had a horrific experience at the Sorbet Hair Mall of Africa today (20 June 2025). I was excited to spend my gifted voucher at the store. Unfortunately, the experience was traumatic. The lady who washed my hair could not get the temperature of the water, so she repeatedly washed my hair alternating with hot and cold water. She vigorously rubbed my head. The hair dresser named Decay short for Dikeledi was extremely unprofessional. She pulled on my hair and hurt me several times with the claw. When expressed my dissatisfaction in pain, she questioned if she was hurting. My attempts to get her to stop hurting me failed so I thanked her repeatedly in the hope that she would react with compassion to my kindness but thos to failed. I finally just said my hair is fine and I left. She hovered around the cashier nervously and even waited outside to make sure I got on the elevator so that I would not return to complained. I am utterly disgusted at my treatment at Sorbet Hair in Mall of Africa.
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