Clare H

Active since Nov 2024

Reviews

Industries

Reviews

9 reviews

6 months ago

Refusing a simple order change is unacceptable

I placed an order for Salomon through Bash today. I selected collection thinking I would receive it sooner than delivery, which was only available next week. When I tried to change the order to delivery during checkout, I noticed within seconds that it hadn’t updated. I contacted customer support immediately, providing all details clearly and promptly, as I won’t be around to collect for another two weeks. Bash refuses to change the order. I also cannot cancel it, as I would need to receive it first to return it. Refusing a simple, logical change is unnecessary, inconvenient, and extremely frustrating. Bash needs to honor this request or provide a real solution — this level of inflexibility is unacceptable.

0 replies

Pick n Pay

9 months ago

Urgent: Online Order Delivered to Wrong Address — No Refund or Response

I placed a Pick n Pay Smart Shopper Online order for R2,009 (Order #***), which was delivered to the wrong address. I have contacted Pick n Pay multiple times via email, phone, Twitter/X, Facebook, and Instagram, but have received no response. The delay has left me without access to my money and unable to buy essential food. This situation is completely unacceptable. I expect immediate resolution today — either a redelivery to my correct address or an urgent refund. — Clare Hogan

1 reply

Evertrend

10 months ago

Very happy with my mop refills for my spray mop

Very happy with my mop refills for my spray mop. They are exactly the same as the originals and work perfectly. Thank you!

0 replies

Cool Ideas Service Provider

15 months ago

I’ve had enough of Cool Ideas

I never received any communication about a R40 increase in their service fees. I requested an extension to pay on the 18th of May, which was granted, and I paid in full on that day. Then, on the 27th of May, I was cut off. When I phoned, I was told I owed them R80. How do you just disconnect someone for that? This isn’t new — last year, I was cut off multiple times every month for short payments of just R40. I only found out about the increase yesterday, and I told the agent (Sairece) that I would pay the R80 balance next month. She assured me I wouldn’t be disconnected. True as Bob — I was cut off again the very next day (28th May). When I called and spoke to Pretty, she confirmed it was in the notes that I’d be paying the balance. I was then transferred to Devlin, had to explain my situation for the third time yesterday and again today — and I’m still not reconnected. Apparently I now have to wait for the support team to contact me. I’m tired of this. Can anyone recommend a better service provider?

1 reply

Virgin Active South Africa

17 months ago

Virgin Active Misleading Customers & No Accountability

I joined Virgin Active under their special promotion and made my payment on 31 January. I specifically asked the consultant twice to confirm that my first debit order would only be in March, not February. I was assured this was correct. Guess what? They still deducted a payment in February, which put me in financial trouble as I had not planned for it. When I complained, I received a condescending response explaining how payments work—completely ignoring the fact that I was given incorrect information. No apology, no accountability, nothing. This is not the first time I have been misled by Virgin Active consultants, and I am sick of the lack of responsibility and poor customer service. They take no ownership of their mistakes, and customers are just expected to accept it and keep paying. I am not looking to cancel my membership—I still want to use the gym and be properly trained—but I expect accountability and a resolution for the incorrect debit order. Virgin Active, do better!

0 replies

Cool Ideas Service Provider

17 months ago

Terrible Service & Constant Disconnections – A Few Helpful Staff, But Mostly Frustrating

I have been a paying Cool Ideas customer since August 2022, always settling my account around the 6th/7th of each month. Despite this, I frequently get disconnected and have to make multiple calls to get reconnected. Every time, I press 3 for billing but get transferred between 3-4 different consultants, having to repeat my issue over and over again. Recently, they increased my monthly bill, and one month I was R60 short—now I’m cut off again. Meanwhile, I’ve sent multiple emails about fixing the reception in my third room and haven’t even received a response! When I finally got hold of a consultant earlier this week, I explained that I’m happy to settle my account but need assistance with my connection issues first. Instead of addressing my concerns, they continue bombarding me with emails and texts about disconnection threats. Calling them is a nightmare—I spend 20-25 minutes on hold or getting passed around with no resolution. That said, I have to acknowledge that Simoreece, the gentleman I spoke to on Monday (whose name I can’t remember), and a consultant who called me on Christmas Eve were all very helpful. Besides them, I have never had a good experience with any other consultant, and I sincerely hope I never have to deal with them again. Their service is unprofessional and exhausting. I do not recommend Cool Ideas, and as soon as I have time, I will be switching providers.

0 replies

MTSHALI CHILWANE INC

18 months ago

Seller Struggling to Retrieve Funds from Attorneys

In 2022, MTSHALI CHILWANE INC handled a property transfer and withheld funds from the seller due to required approved plans. Since then, the seller has been trying to retrieve these funds, but despite multiple emails, calls, and messages via their website, there has been no response. It has now been months of unanswered communication, raising serious concerns about their professionalism and accountability. If we do not receive a response soon, we will escalate this matter to the Law Society. Extremely disappointed with this lack of service!

0 replies

Servest Group Ltd.

18 months ago

Still Awaiting Response After a Week

I wrote a review last week regarding my experience with Servest and received a response from their customer service team stating that someone would be in touch with me. However, it has been over a week and I have yet to receive any follow-up or resolution. It’s disappointing to see that my concerns are being ignored, despite being promised a response. I would appreciate it if someone could finally get back to me and address the issue.

1 reply

Servest Group Ltd.

18 months ago

Extremely Poor Service & No Accountability

I had a terrible experience with Servest. A few years ago, one of their security guards closed our office gate on my car, causing damage. They insisted I use their panel beater, who was rude, arrived an hour late, and was located far away. I chose to use my own panel beater, but Servest refused to reimburse me or cover any costs. The accident happened in September, and by December, they still hadn’t made a decision. I was left with no choice but to pay out of my own pocket. I sent multiple emails and made numerous phone calls, but they continuously ignored me or promised to call back and never did. Their lack of responsibility, poor communication, and unwillingness to resolve the issue professionally are completely unacceptable. I would not recommend dealing with them at all.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

1 (11.1%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

8 (88.9%)

Clare H

Reviews

Refusing a simple order change is unacceptable

Urgent: Online Order Delivered to Wrong Address — No Refund or Response

Very happy with my mop refills for my spray mop

I’ve had enough of Cool Ideas

Virgin Active Misleading Customers & No Accountability

Terrible Service & Constant Disconnections – A Few Helpful Staff, But Mostly Frustrating

Seller Struggling to Retrieve Funds from Attorneys

Still Awaiting Response After a Week

Extremely Poor Service & No Accountability

Review Distribution

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