QM
Que M
Active since Sep 2024
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Bad service.
Your service is quite disappointing, I have sent numerous emails with no response. When I use the app it takes more than 15 min and more waiting then when you finally get someone to help, she/he will tell you to provide the documents which I have provided on the emails I’ve sent before. You frustrate me.
0 replies
2 months ago
Refusto Exchange Incorrect Item – Order Received 16 March
Good day all, I am writing to formally express my extreme dissatisfaction and frustration regarding the handling of my recent online purchase and the unacceptable service that followed. I placed an online order on 12 March and received it on 16 March. Upon inspecting the item, I immediately noticed that the shoe size was incorrect. This was not a minor inconvenience—it rendered the product completely unusable to me. Acting promptly and in good faith, I visited your New Market Mall store on 20 March to request an exchange. To my disappointment, I was informed that the store did not have the correct size in stock. While this was already frustrating, I expected a reasonable alternative solution—such as arranging an exchange through another branch or warehouse. Instead, when I contacted your call centre on 24 March, I was told that I could neither return nor exchange the item. This response was not only shocking but completely unacceptable. It directly contradicts the expectations set by your brand values and customer service promises. Let me be clear: as a consumer in South Africa, I am protected under the Consumer Protection Act (CPA). The CPA clearly provides that customers have the right to receive goods that are of good quality, in working order, and reasonably suitable for the purpose for which they are intended. Supplying an incorrect size—especially for an online order where the customer relies entirely on your fulfillment accuracy—falls short of these obligations. Furthermore, the CPA supports a consumer’s right to return or exchange goods when they are not as ordered or not suitable for their intended use. Your refusal to accommodate a basic exchange in this situation is not only disappointing but may be in direct violation of these rights. I am now left with an item I cannot use, despite acting promptly and following all reasonable steps to resolve the matter. This entire experience has been unnecessarily stressful and has severely damaged my trust in your brand. I expect this matter to be resolved without further delay. At the very least, I request: A full exchange for the correct size, or A complete refund of the purchase price order number is: o19758718918 Should this issue remain unresolved, I will have no hesitation in escalating the matter to the National Consumer Commission and pursuing further action. I trust that you will treat this complaint with the seriousness it deserves and respond with urgency.
0 replies
4 months ago
Trash institution staff.
This institution is a joke, the stuff is lazy all they do is gossip and laugh behind those close glass windows. The sad part they don't even attand to the email. I had a bursary that did not finish paying the full amount, so I decided to pay from my pocket cause I needed my documents, I thought I was trying to speed up the process so I can get my documents on time, apply for internships before they close most of them. Until today I haven't got my documents neither the money has it reflected on my student account. Neither of their lines is going through. I am so frustrated and they disgust me.
0 replies
15 months ago
I trusted SavvySaver.
It is so strange after Woking so hard saving points to accumulate a certain amount to be able to withdraw them as cash. When the day arrives I do my withdrawal leaving some few points to work towards for the other withdrawal some time. The 3days of processing has passed it over three weeks now neither have I received my withdrawal. Even the point I left has disappeared .
0 replies
20 months ago
Unhappy!!
It is quite strange to wait this long, SNAPnSAVE use to pay within a week or two to my surprise I have been waiting for an entire 4months. Every time I email them they always a have a story and their closing line is “ During this period, we kindly ask for your continued patience and understanding. Your satisfaction is of utmost importance to us, and we assure you that we are working tirelessly to improve your overall experience.” Which means nothing at this point, and your working tirelessly is not satisfactory at all.
1 reply
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
5 (100%)