Renay V

Very disappointed all round service, after care service and no communication.

I am very disappointed in the after service I am getting from your team. I sent a message a week ago and not even a simple reply "we will get back to you" nothing!!!! Is this the relationship, am to expect for the next few years from you? It's bad enough that not once did one of your team check in with me during the process, come look at the installation or just a simple in person hello. Now I am subjected to no response too and no after care service. The power dipped again last night, this time the inverter did not even bother with a code error it just switched the house off. This is now the 4th time in a month. And it might not seem like an issue to you, but the whole point of getting the system was to prevent these things happening and protect our appliances. I don't know what's wrong with the system and I don't know what the solution is. I expected that conversation with you. The installers say they cant come look without your go ahead. So now I let the system fail once every few weeks eventually, I'm sure every few days cause no one will communicate with me. That is unacceptable. Will never recommund your team. Very disappointed.